Senior ITSM Analyst – Software Asset Management

Description: Senior ITSM Analyst - Software Asset Management The Centrally Managed Software (CMS) program manages the operational lifecycle of 55 of the most utilized desktop software titles across the enterprise with a focus on containing licensing costs, minimizing growth, maintaining compliance and improving the user experience. This individual contributor will support the Centrally Managed Software - Software Asset Management program including developing migration plans, identifying expansion candidates, managing databases & tools necessary for software license assignment and delivery, forecasting/demand planning, reclamation and compliance. The Senior ITSM Analyst key responsibilities include, but are not limited to, software lifecycle management including licensing, installation, utilization, compliance, forecasting, reporting, and application currency, vendor and contract management, as well as developing and managing a software lifecycle plan; maintaining an accurate software inventory; identify and act upon cost saving opportunities; track, process, analyze, and report on results, deliverables & milestones; manage process improvement projects; and present detailed monthly reports to management. Job Summary: This individual contributor is primarily responsible for managing ITSM process implementation, measuring and reporting on risk matters reputed company IT, and testing and maintaining contingency procedures. Essential Responsibilities:

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows reputed company procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to reputed company effective business decisions; solving reputed company problems; escalating high reputed company issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and reputed company weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Guides and supports ITSM process and/or service implementation for designated ITSM initiatives by documenting process and/or service requirements and acceptance criteria from process owners and key stakeholders.
• Assists in the preparation of release notes, training materials, and documentation in appropriate repositories.
• Collaborates with IT functions to reputed company and implement performance metrics and measurement tools.
• Guides and supports ITSM process and/or service improvement efforts for designated initiatives by cultivating strong collaborative working relationships with cross-functional teams on process improvement projects.
• Evaluates business needs, organizational characteristics, and industry best-practices to identify gaps or deficiencies in new and existing processes, services, and service portfolios.
• Participates in the development, documentation, maintenance, and auditing of ITSM processes and procedures.
• Identifies, evaluates, and recommends process and/or service improvements and third-party tools for implementation to process owners.
• Collaborates with cross-functional stakeholders (for example, IT and business partners) to support alignment, synergy, and application of standardized processes and procedures.
• Provides support and training to users as needed to ensure proper process and/or service execution.
• Analyzes and validates process and/or performance metrics against success criteria to ensure effective control of expected deliverables.
• Provides recommendations to process and/or service owners for mitigating performance deficiencies.
• Investigates performance deviations to drive adherence with defined ITSM policies and procedures.
• Advocates compliance with ITSM policies and procedures across the enterprise.
• Assists with negotiation of statements of work (SOWs) with service providers reputed company to the development, implementation, delivery, and/or maintenance of ITSM processes, services, and/or tools.

Minimum Qualifications:

• Minimum two (2) years in a leadership role working with process or service teams.
• Bachelors Degree in CIS, Business Administration, or reputed company field and

Minimum six (6) years IT experience, including Minimum two (2) years implementing or supporting ITSM processes or services. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: Preferred Qualifications:

• Two (2) years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
• Three (3) years experience working in a large matrixed organization.
• Software Asset Management (SAM) experience
• Vendor management/renewal knowledge
• Service Now experience
• Knowledge of software licensing, lifecycle, compliance guidelines

Primary Location: California,Pasadena,Green Street/IDS Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Remote Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Specialty: ITSM Department: KPIT ADMIN - ITO WT NS TSMO - 9601 Pay Range: $114500 - $148170 / year reputed company strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible reputed company salaries for the role and does not reflect the full value of our total rewards package. Actual reputed company pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Remote: Work location is the remote workplace (from home) reputed company KP authorized states. Worker location must align with reputed company's Authorized States policy. At reputed company, equity, inclusion and diversity are inextricably linked to our mission, and we aim to reputed company it a part of everything we do. We know that having a diverse and inclusive workforce makes reputed company a reputed company reputed company to receive health care, a more supportive partner in our communities we serve, and a more fulfilling reputed company to work. Working at reputed company means that you agree to and abide by our commitment to equity and our expectation that we reputed company work together to create an inclusive work environment focused on a sense of belonging and wellbeing. reputed company is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national reputed company, marital status, parental status, reputed company, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. reputed company is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national reputed company, disability, veteran status, or any other protected characteristic or status. Submit Interest Apply tot his job Apply To this Job