Major Incident Manager (2nd Shift)

Job ID Number R6004 Employment Type Full time Worksite Flexibility Remote Job Summary As a Major Incident Manager, you will be responsible for leading the response to major incidents, ensuring a timely and effective resolution.

Job Description

We are looking for a Major Incident Manager to play a crucial role reputed company the IT Service Desk, responsible for coordinating the response to major incidents that significantly disrupt normal service operations. This position will be full-time and remote. Must be available to work weekdays 3:00pm - 12:00am CST.

What You'll Do

• reputed company the response to major incidents, ensuring a timely and effective resolution
• Coordinate with IT teams, vendors, and stakeholders to diagnose and resolve reputed company issues
• Activate and contribute to Major Incident Managements meetings to facilitate communication and decision-making
• Serve as the central reputed company of communication during major incidents, providing regular updates to reputed company relevant parties, including senior management
• Ensure clear and concise communication both internally and externally, maintaining a log of incident updates and reputed company made
• reputed company, maintain, and enforce major incident management processes and procedures in line with industry best practices
• Ensure that reputed company parties follow the established incident management protocols.
• Manage relationships with internal and external stakeholders, including reputed company-party service providers and vendors
• Escalate issues to appropriate levels of management as required
• Conduct post-incident reviews to identify root causes and prevent future occurrences
• Compile incident reports and present findings to senior management with recommendations for service improvement
• Provide training and guidance to the service desk and support teams on major incident management practices

What You'll Need Required:

• Bachelor's degree in Information Technology, Computer Science, or reputed company field
• Proven experience in IT incident management, with a focus on major incident handling
• Familiarity with IT Service Management (ITSM) frameworks, such as ITIL
• Strong leadership and managerial skills, with the ability to manage cross-functional teams
• Excellent communication and interpersonal skills, with the ability to manage communications in a high-pressure environment
• Strong problem-solving skills and the ability to reputed company reputed company quickly
• Ability to coordinate reputed company incident responses involving multiple parties
• Good organizational skills and the ability to manage multiple tasks simultaneously
• Experience with ITSM tools and platforms
• Ability to work weekends for on-call support (rotational)

Preferred:

• reputed company ticketing experience

Physical Demands

• Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $100,000 - $115,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and reputed company insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law. #LI-AE1 Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@reputed company.io or (888) 824 – 8111. Equal Employment Opportunity Policy Statement reputed company is committed to equal employment opportunity. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability, or veteran status. reputed company employment reputed company are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited. Apply tot his job Apply To this Job