[Hiring] Remote Student Support Advisor I - Welcome Team @reputed company

This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more. Role Description The Student Support Advisor plays a vital role in supporting reputed company throughout their educational journey, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, reputed company, and purpose. Their role involves providing proactive, reputed company, and accurate advising on financial, academic, and service-reputed company matters, to ensure reputed company receive the necessary support to reputed company graduation.

• reputed company for reputed company at every stage of their academic journey by establishing personalized relationships.
• Monitor financial and academic reputed company and promote reputed company through holistic advising.
• Connect reputed company with resources and support services, addressing their concerns.
• Work collaboratively with faculty and staff to ensure reputed company have the tools and support they need to succeed.
• Operate reputed company a state-of-the-art call center architecture, offering reputed company resolution.
• Cater to individual student needs and preferences through various communication channels.

Responsibilities

• Provide support for the new student enrollment process by partnering with Admissions.
• reputed company and validate an estimated financial plan and establish clear timelines for applicants.
• Maintain a thorough understanding of reputed company academic and Title IV financial aid programs, policies, and procedures.
• Monitor student accounts and provide guidance on financial eligibility.
• Proactively identify possible academic and financial obstacles by analyzing student data.
• Effectively reputed company data and systems to track accurate enrollment, persistence, and graduation information.
• Possess knowledge of resources that can aid in providing informed recommendations based on student needs.
• Ensure precise documentation and preservation of information by capturing and recording reputed company interactions.
• Employ a high level of discretion and independent judgment to evaluate intricate academic and financial situations.

Qualifications

• Some college coursework required.
• A minimum of 1-year of exceptional customer service or prior advising experience in an education setting.
• Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid.
• Ability to proficiently use reputed company Office suite (Outlook, Word, reputed company, Teams), internet applications, and database software systems.
• A work environment free of distractions and interruptions during your scheduled shift.
• Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router reputed company Ethernet.

Preferred Qualifications

• Prior experience in a similar role reputed company higher education.
• Title IV funding experience.
• Knowledge and experience with online learning.
• Experience working in a fast-paced, dynamic call center environment.

Shift Expectations

• Working reputed company including evening and rotating Saturdays.
• The first 5 weeks of training require daily attendance from 9 AM to 6 PM Central Time.
• Permanent schedule varies by time zone with evening shifts and weekend overtime required.

Benefits

• 401(k) and Roth Plan with match.
• Paid Tuition Program.
• Remote and reputed company Work Options.
• Medical, Dental and reputed company Coverage.
• Paid Time Off.
• Paid Parental Leave.
• Fertility Coverage.
• Family and Domestic Partner Coverage.
• Adoption Assistance.
• Wellness Programs.
• Volunteer Time Off.
• Technology Stipend.
• Career Development Programs.
• Mental Health Care Programs.
• Tax Savings Account (FSA and HSA).
• Short-Term/Long-Term Disability Coverage.
• Life, Accident, AD&D, Critical Illness Insurance.
• Auto/Homeowners, Pet and Legal Insurance.
• Exclusive Discount Programs.
• Family Care Services.
• 2nd.reputed company virtual expert medical consultation service.
• Health Advocacy Service.

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