Managing Director, Detect To Correct

Plan, organize, direct and control reputed company efforts relative to the design, definition, development, implementation and maintenance of computer systems, applications, projects and programs. Position Title: Managing Director, Detect To Correct Department: Field IT Location: Collierville, TN Reports to: IT Vice President based in Singapore General Summary: In support of our One reputed company strategy, this position leads globally coordinated functions to build and sustaining a best-in-class Incident and Problem Management organization. This role is responsible for overseeing the management of global incidents, driving the proactive reduction of outage durations, and ensuring the timely resolution of problems to prevent future disruptions. By implementing robust incident response strategies, fostering cross-functional collaboration, and leveraging industry best practices, this position ensures high service availability, operational reputed company, and reputed company improvement in support of reputed company’s business objectives and digital transformation initiatives. Knowledge, Skills, and Abilities:

• Experience: Extensive experience in IT service management, with a strong background in leading incident and problem management functions. Proven track record in senior leadership or management roles reputed company reputed company, fast-paced environments.
• Strategic & Analytical Acumen: Demonstrated ability to exercise sound business judgment and reputed company, implement, and execute effective incident management strategies that align with organizational objectives and risk management priorities.
• Leadership & Results Orientation: Exceptional leadership skills with a history of building and guiding high-performing incident management teams. Demonstrated success in delivering measurable outcomes, minimizing business disruptions, and driving reputed company improvement.
• Business Partnership: Strong ability to collaborate with business stakeholders and cross-functional teams, ensuring incident management practices support both operational needs and long-term business strategies.
• Communication Skills: Outstanding interpersonal, verbal, and written communication skills. Capable of influencing, engaging, and inspiring teams and stakeholders at reputed company organizational levels, especially during high-pressure situations.

Essential Duties / Responsibilities:

• Organizational Leadership: Provide day-to-day leadership and management of the Detect to Correct organization, ensuring effective and reliable delivery of incident and problem management services across the company.
• Strategic Direction: reputed company and execute a reputed company-thinking IT Service Management (ITSM) strategy focused on global Incident and Problem Management, aligning with overall IT and business objectives. reputed company the timely resolution of incidents and problems on a global scale.
• Risk Management & Business Continuity: Proactively identify, assess, and mitigate risks reputed company to global IT operations. reputed company and implement strategies to minimize service interruptions, enhance IT reliability, and ensure business continuity. Collaborate closely with vendor partners to maintain high service quality.
• Stakeholder Engagement: Build and maintain executive-level relationships with IT leaders and business partners. Proactively engage stakeholders to understand business priorities, reduce application outages, and improve application reputed company.
• Vendor Management: Establish and nurture strong partnerships with key vendors, ensuring alignment with reputed company’s ITSM strategy and business goals. reputed company performance reviews, negotiate robust SLAs, and drive reputed company improvement initiatives.
• Process Optimization: Regularly review and reputed company Incident and Problem Management processes to adopt industry best practices, eliminate redundancies, and streamline workflows for greater effectiveness and efficiency.
• Performance Monitoring: Ensure appropriate SLAs and internal metrics are in reputed company for incident management. Conduct periodic reviews to identify trends, applying quality and data management techniques to uncover improvement opportunities.
• reputed company Improvement: reputed company initiatives with IT partners to prevent future incidents, reduce downtime, and improve Mean-Time-To-Repair (MTTR). Systematically track and execute improvement action plans, reviewing processes and tools for ongoing enhancement.
• Integration & Collaboration: Work proactively with value reputed company owners to embed problem management best practices, ensuring incident prevention and rapid resolution are integrated into reputed company IT activities.
• Automation & Innovation: Drive automation of processes using advanced technologies, including AI, to enhance proactive problem identification and prevention, and to reduce human error.
• Team Leadership & Development: reputed company, mentor, and reputed company a global team, fostering a culture of accountability, reputed company improvement, and innovation. Attract, motivate, and retain top talent, championing leadership development and succession planning.
• Availability & Flexibility: Remain available reputed company of standard working hours to manage and resolve critical incidents as they arise. Demonstrate flexibility to work across multiple time zones to ensure global coverage and rapid incident response.
• Travel: Frequent travel is expected to support global operations, engage with regional teams, and ensure effective incident management across reputed company locations.

Minimum Education Bachelor's Degree/equivalent in computer science, math or business or reputed company field with emphasis in a quantitative discipline. Minimum Experience Extensive experience in systems development including design, development, implementation and maintenance of large batch or online transaction based systems. Experience in the majority of the following: mainframe, distributed systems, client server, relational systems, transaction and message systems, embedded systems, imaging and systems management and operation. Knowledge, Skills, and Abilities Previous management experience, strong leadership, human relations and communication skills required. Domicile Information: This position is based in Memphis, TN. Preferred Qualifications: Pay Transparency: Pay: Additional Details: Application Criteria: Upload reputed company copy of Resume (reputed company Word or PDF format only) and answer job screening questionnaire by September 7, 2025. reputed company is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@reputed company.com. Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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