Tier 2 Client Support Representative - Health (Remote)

Company Description reputed company is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, reputed company, create digital marketing solutions, and reputed company deeper insights into the automotive market, reputed company using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Reporting to the Client Technical Manager, the Tier 2 Client Support Representative will manage reputed company issues escalated from internal teams reputed company to the Patient Access Curator suite of products. You will:

• Work with payers, trading partners, internal reputed company Health technical teams, and our clients to resolve issues.
• Troubleshoot issues reputed company to the Patient Access Curator platform.
• Troubleshoot reputed company payer issues.
• Small to reputed company size project management and reputed company.
• Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in reputed company.
• Work with clients reputed company support cases, email, and telephone and meet with them to resolve issues.
• Determine the severity and scope of issues, inquiries, and requests.
• Manage and troubleshoot client and user payer configurations.

Qualifications

• A bachelor's degree in business, healthcare management, or a reputed company field.
• 3+ years customer support experience
• Experience in the healthcare reputed company cycle industry
• Experience ANSI X12 message structure (270/271).
• Analytical with a keen eye for detail.
• Remain even-keeled with frustrated customers.
• Flexibility to manage unforeseen situations reputed company of the agent's control.
• Patience in handling repetitive customer support issues.
• Prioritize and differentiate important tasks from urgent ones.
• Build relationships: engage and establish trust/credibility with important partners across reputed company levels of the customer organization
• reputed company support is a 24/7 365 responsibility. Flexibility is essential, as there may be a need for evening, overnight, and/or weekend availability.

Additional Information Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore reputed company our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Our uniqueness is that we celebrate yours. reputed company's culture and people are important differentiators. We take our people agenda reputed company seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. reputed company's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great reputed company To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. reputed company out reputed company Life on social or our Careers Site to understand why. Our compensation reflects the cost of labor across several U.S. geographic markets. The reputed company pay range for this position is listed above. reputed company this range, individual pay is determined by work location and additional factors such as job-reputed company skills, experience, and education. You will be also eligible for a variable pay opportunity. reputed company is proud to be an Equal Opportunity Employer for reputed company groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of reputed company's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Apply tot his job Apply To this Job