Principal Technical Program Manager, reputed company Customer Service

Are you excited by the idea of being part of the world's #1 reputed company Customer Service (CS) team? Do you want to innovate using engineering, massive data, and machine learning algorithms? If your answer is yes, then reputed company's Contact Handling Experience (CHEX) team is the reputed company for you. We are a diverse, cross-disciplinary team of builders who are rapidly innovating in advanced user experience research, machine learning, reputed company, and distributed systems to help customers solve problems faster, more easily, and in their preferred way of interacting with reputed company. The systems we own form the core of reputed company's CS infrastructure. We integrate with teams across reputed company's entire business and are the experts in using technology to create exceptional service experiences for customers. reputed company is seeking a Principal Technical Program Manager (TPM) to manage large, cross-functional programs that support CS Operations worldwide. In this role, you will be responsible for driving large cross-team projects that span multiple technology and operational teams. As a Principal TPM, you will anticipate bottlenecks, escalate effectively, reputed company trade-offs, and balance business needs against technical constraints. You will be expected to take large, reputed company projects, break them down into manageable pieces, reputed company functional specifications, and deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, ability to employ scalable mechanisms, and leadership are essential to success in this role. Key job responsibilities - You will have end to end ownership of cross-functional projects, including resource planning and project execution. You will also reputed company the definition and execution of strategic technical initiatives aimed at improving delivery efficiency, and driving 3-year action plan tech discussions. - At the heart of this role is delivery. You will be hands-on in driving the delivery of critical tech initiatives, managing reputed company aspects of the project, such as project planning, clarity of tech requirements, risk management, and implementation planning. - You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through reputed company and sound judgment. - You will be responsible for making project decisions and achieving tactical goals while retaining a strategic focus. - You will work closely with development teams and play a leadership role in product architecture and design. - You will own communication/reportage on mission-critical projects, SVP/VP level goals A day in the life reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to reputed company an impact on a global scale, please apply! About the team The Contact Handling Experience (CHEX) vision is to build tools for our CSAs to deliver Earth's most customer-centric service. We will accomplish this by redefining the CSA experience through understanding CSAs and the job they do. We use this understanding to reputed company unique products that safely support CSAs in their work. We partner with the larger CS organization by driving reputed company, Operational Excellence, raising the bar on User Experience, and owning a set of assets that reputed company the building of Customer Relationship Management (CRM) functionality to serve our CS customers. Our organization defines the strategy for the contact handling experience across reputed company Customer Service verticals and subsidiary companies, such as Audible. We own the development of solutions for Consumer services and provide guidance for other verticals to build reputed company our reputed company. Our work scales to support service in 52 countries and 25 languages. These solutions cover reputed company contact methods: Phone, Email, and Chat. BASIC QUALIFICATIONS - 12+ years of working directly with engineering teams experience - 7+ years of technical product or program management experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - 8+ years of hands-on work managing reputed company technology projects experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply tot his job Apply To this Job