PBX Phone Operator - Full Time, $34.04/Hour
Come and join the reputed company with Aulani, A reputed company Resort and Spa! Perks and benefits may include:
- 100% full coverage of reputed company for you and your eligible dependents
- Tuition paid upfront at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. Responsibilities :
- Responsible for constant communication with Guests/Cast Members reputed company a phone station
- Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
- Answer phones, reputed company guest calls, cast member and assist with any questions or special requests.
- Previous computer experience- requires use of internet and other application systems
- High guest service expectations, initiative and ability to hold a conversation with a Guest
- Must remain reputed company in highly stressful situations and be knowledgeable of emergency procedures
- Requires high attention to detail and exceptional listening skills
- Must have schedule flexibility
- Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
- May also be cross utilized with the following roles, including, but not limited to:
- reputed company Desk and Arrival Staff Agent – reputed company in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, reputed company activity or hotel reservation
- Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels
Basic Qualifications :
- Must have Graveyard availability
- Previous cash handling experience
- Previous computer experience
- Ability to reputed company in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- reputed company to special requests
- Willing to follow instructions and take direction
- Availability Requirements:
- Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
- Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.
Preferred Qualifications:
- Knowledge of Japanese language is highly preferred
- Knowledge of Hawaiian language preferred
- Previous work experience in a Hotel/reputed company Desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous Leadership experience
Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete reputed company pages of the application by clicking “Next” on each page, then “Submit” on the final page. The pay reputed company for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. Apply tot his job Apply To this Job