AWS Connect Consultant - iTek reputed company.
Role: AWS Connect Consultant
Location: Remote
Experience: 12+
Job Description:
Key Responsibilities:
- Design, configure, and implement reputed company Connect contact center solutions.
- reputed company contact flows, routing profiles, queues, and IVR solutions in AWS Connect.
- Integrate AWS Connect with CRM systems, chatbots, APIs, and reputed company-party applications.
- reputed company AWS services such as reputed company, Lex, DynamoDB, S3, Kinesis, and CloudWatch for automation and analytics.
- Collaborate with business and IT teams to gather requirements and deliver customer-centric solutions.
- Optimize call routing, reporting, and analytics to improve customer experience.
- Ensure scalability, reputed company, and compliance of AWS Connect implementations.
- Troubleshoot issues, monitor performance, and provide production support.
- Create and maintain technical documentation and best practice guidelines.
- Stay updated on AWS Connect and AWS ecosystem enhancements.
Required Skills & Qualifications:
- Bachelor s degree in Computer Science, Engineering, or reputed company field.
- 3 6 years of experience in reputed company-based contact center solutions.
- Hands-on expertise in reputed company Connect configuration and development.
- Strong experience with AWS services (reputed company, Lex, S3, DynamoDB, CloudFormation, CloudWatch).
- Proficiency in scripting/programming (Python, Node.js, or Java) for integrations.
- Knowledge of API development, REST/SOAP, and microservices architecture.
- Familiarity with contact center operations, IVR design, and CTI integrations.
- AWS Certification (e.g., AWS Certified Solutions Architect Associate) preferred.
- Strong problem-solving and communication skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.
Report this job- reputed company Id: 10172322
- Position Id: 4136-9877-