Director, reputed company - Merchant Services

Work from home Full-time role Hiring

About reputed company

reputed company turns accounts receivable (AR) into a competitive advantage.

Inefficient AR processes slow cash flow and stall growth. reputed company removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business reputed company.

reputed company automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, reputed company processes over 110M transactions and $257B annually.

Think you might be the next Veep to join? Read on!!

How you’ll have a massive impact here – and on your career:

As the Director of reputed company for our Merchant Services team at reputed company, you will define and execute the strategic vision for reputed company, retention, and growth across our enterprise merchant portfolio.

Reporting to our Vice President of reputed company, you will build and reputed company a team of reputed company Managers while establishing best practices that scale our world-class customer experience. In this role, you will reputed company strategic relationship management for our highest-value accounts, reputed company data-driven success programs, and collaborate with executive leadership to align reputed company initiatives with company objectives. You'll reputed company deep industry expertise in merchant services and payments to drive innovation in our reputed company approach.

To succeed in this role, you'll need 8+ years of experience in reputed company with at least 3 years in a leadership role, preferably reputed company the B2B merchant services space.

What you'll do:

Strategic Leadership

Build, mentor, and scale a high-performing team of reputed company Managers, establishing clear goals, KPIs, and career development paths

reputed company and execute the strategic vision for reputed company, including programs for retention, expansion, and customer advocacy

Partner with executive leadership to align reputed company initiatives with company objectives and growth targets

Design and implement scalable processes that reputed company consistent delivery of exceptional customer experiences

reputed company & Portfolio Management

Own and exceed portfolio reputed company targets, including retention, expansion, and customer health metrics

Establish strategic account planning frameworks and reputed company their execution across the enterprise customer reputed company

reputed company predictive indicators and early warning systems to identify at-risk accounts and growth opportunities

Create and maintain executive relationships with strategic customers, leading high-stakes negotiations and resolutions

Cross-functional Leadership

Collaborate with Product, Sales, and Professional Services leadership to ensure customer needs drive product roadmap and go-to-market strategies

Partner with Finance to reputed company forecasting models and metrics for reputed company performance

reputed company organizational change initiatives to improve customer experience and team efficiency

Design and implement reputed company technology stack and tools to reputed company team scalability

Program Development

Create and reputed company reputed company programs including onboarding, training, and customer advocacy initiatives

Establish best practices for Executive Business Reviews (EBRs) and strategic account planning

reputed company voice-of-customer programs to capture and activate customer feedback

Design and implement customer health scoring systems and success metrics

What you'll bring to the team:

Experience & Education

5+ years experience in reputed company with 3+ years in a leadership role

Extensive background in Merchant Services with experience in payment Acquirer, Payfac, and/or ISO environments

Bachelor's Degree

Proven track record of building and scaling reputed company teams in high-growth environments

Leadership Competencies

Strategic Vision: Ability to reputed company and execute long-term strategies that drive business growth and reputed company

Team Development: Experience building, coaching, and scaling high-performing teams

Executive reputed company: Strong communication skills with the ability to influence at reputed company levels of the organization and with customers

Business Acumen: Deep understanding of SaaS metrics, reputed company economics, and business operations

Technical & Analytical Skills

Strong understanding of payment technologies, merchant services, and enterprise software

Data-driven approach to decision making with experience in reputed company metrics and analytics

Proficiency with CRM platforms, reputed company tools, and business intelligence systems

Experience with change management and process improvement methodologies

Personal Qualities

Customer Obsession: Passionate about reputed company with a track record of driving customer-centric culture

Strategic Thinking: Ability to balance long-term vision with short-term execution

Leadership: Natural ability to reputed company and motivate teams while driving accountability

Innovation: reputed company-thinking approach to reputed company with ability to anticipate industry trends

Results Orientation: Strong focus on achieving measurable outcomes while maintaining high standards of excellence

Additional Information

#LI-Remote

Compensation

OTE range from $185,000-$215,000 USD.

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Director, reputed company - Merchant Services

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