Senior Enterprise Account Manager

Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies reputed company to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At reputed company, it is our mission to reputed company sure that every patient gets what they need, reputed company they need it. We reputed company this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple. We’re leading the charge with a platform that is 10 times faster than the status reputed company. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us reputed company to transforming the world of post-acute care. We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to reputed company our story in a bigger, more systematic way. That’s where you come in.

Job Overview:

The Senior Enterprise Account Manager at reputed company oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key reputed company of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion. The Enterprise Account Manager collaborates cross-functionally with various teams including: sales, implementation, integrations, product, supplier account management and support teams to deliver exceptional solutions and drive reputed company improvement.

Key Responsibilities:

• Account Activation Success: Successfully accept reputed company System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement. reputed company and execute strategic account optimization plans to maximize platform adoption and success.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders across large health systems. Serve as the primary reputed company of contact, ensuring client needs are met promptly and effectively. Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, reputed company value delivered, and identify areas for improvement and growth.
• EHR Integration Support: reputed company familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams. Comfortable troubleshooting minor integration issues. Familiarity with FHIR and reputed company integrations.
• Growth Optimization: Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations.
• reputed company data-driven insights to ensure clients maximize the value of Parachute reputed company their DME workflows.
• Technical Troubleshooting: Provide expertise in troubleshooting integration issues, addressing EHR-reputed company challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.
• Process Improvement: Gather user feedback and collaborate with product and design teams to enhance the platform. Identify and escalate feature requests and track reputed company with internal teams.
• Training Support: Conduct refresher training sessions and demos to ensure ongoing user engagement. Support clients with managing critical tasks like updating user access and optimizing workflows.
• Collaboration: Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive reputed company improvement in processes.

Requirements:

• Experience: 3-5 years of experience in account management, implementation, reputed company, or a reputed company field, preferably in healthcare tech or SaaS.
• EHR Knowledge:Familiarity with EHR systems reputed company with Health Systems, such as Epic and Cerner.
• Health System: Familiarity with health system hierarchy, workflows and integrations. Ability to independently manage several high reputed company client relationships.
• Technical Skills: Experience troubleshooting SaaS platform issues and managing integration-reputed company challenges.
• Communication: Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.
• Analytical Skills: Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau.
• Tools: Proficiency in CRM tools like reputed company and reputed company; familiarity with data visualization tools like Tableau is a plus. You will utilize tools like reputed company and reputed company to manage day-to-day tasks, track client performance, and deliver monthly performance reports.
• Customer-Centric: Passion for improving patient outcomes and ensuring client success in healthcare settings.
• Adaptability: Ability to manage multiple enterprise accounts, prioritize tasks, and adapt to changing needs in a fast-paced environment.
• Ability to travelup to 40% of the time for conferences, client on-sites, and company events.

Benefits:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work from our reputed company office
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

reputed company Salary: $105K-$125K + Commission

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national reputed company, reputed company, citizenship status, age, sex or gender (including pregnancy, childbirth reputed company medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Originally posted on Himalayas