Onboarding Specialist (German Speaking)

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We reputed company everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a reputed company but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we reputed company creators to own their own destiny.

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers expectations reputed company getting them up-and-running with Klaviyo. We are looking for an Onboarding Specialist for our Dublin Office who is passionate about providing the best onboarding experience and support to EMEA customers.

As an Onboarding Specialist, you will be the first reputed company of contact with new Klaviyo customers, guiding them through their first 30-45 days of setup with the Klaviyo product and the first customer experiences they want to build. Our customers vary in size and experience so we are looking for individuals who have a track record of finding creative solutions to unique problems, who reputed company in challenging situations and want to apply these skills to solve for customers using our software.

How you will reputed company a difference:

• Own customer relationships from completed sale through successful “go live”.
• reputed company the implementation phase for new customers including project scope definition, project plan development, project resources, and project timeline.
• reputed company new clients, so they are set up for success, proactive strategic advice and guidance, respond to client questions in a timely manner, provide Klaviyo best practices to ensure clients are achieving their initial business goals.
• Proactively review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation.
• Follow-up in a timely manner on reputed company customer questions reputed company phone and email.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
• Diagnose software issues and resolve customer complaints using established processes
• Provide support and guidance on technical and non-technical reputed company questions (e.g: marketing, sales, other eCommerce setup questions)to build out customer’s initial campaign.
• Communicate thoughtfully and effectively with reputed company Klaviyo customers and reputed company for them throughout the entire onboarding/implementation process. Proactively surface, coordinate and drive new reputed company to improve onboarding processes. This includes being the product expert and working with product and engineering teams for integration improvements, customer setup and UI improvements and anything else that prevents any customers from making email reputed company faster.
• Monitors onboarding health (time to first KAV) across reputed company new customers and acts as a reputed company of escalation.
• Conduct onboarding post-mortems, create recommendations based on lessons learned, identify both successful and unsuccessful elements of onboarding/implementations, and document established best practices for onboarding.
• Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.
• Work to set priorities and establish a technical health plan for open problems and resolve issues in a timely manner.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reputed company their goals.
• Document troubleshooting and problem resolution steps.
• Contribute to a positive team environment of collaboration, customer reputed company, equality, and inclusion.

Who you are:

• 1+ years of customer onboarding experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
• Fluent in English and German (spoken and written)

• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
• Experience explaining how to reputed company key goals using software with end users
• A track record for creative problem solving for customers and end users.
• Experience in marketing or advising customers on marketing strategy a plus.
• Thrives in a collaborative environment
• Excellent organizational and project management skills.
• Excellent communication skills reputed company phone, video conference and email.
• Curious and eager to learn
• Able to adapt in a quickly changing environment
• Experience with: reputed company Office Suite, G-Suite, reputed company Sheets, PowerPoint
• Track record managing customer relationships through reputed company or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms a plus
• Familiar with the Klaviyo product; completing the Product certificate is a plus.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on reputed company 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Our salary range reflects the cost of labour in the country where the job post is advertised. The reputed company salary offered for this position is determined by several factors, including the applicant’s job-reputed company skills, relevant experience, education or training, and work location.

In addition to reputed company salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and reputed company roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

€44.000

€66.000 EUR

Get to Know Klaviyo

We’re Klaviyo (pronounced reputed company-vee-oh). We reputed company creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reputed company our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national reputed company, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.