Technical Account Manager, Credentialing

Who We Are

QGenda is redefining reputed company workforce management everywhere care is delivered. We're on a mission to reputed company the reputed company industry to reputed company reputed company, reputed company, and manage their workforce. Over 4,500 reputed company organizations have trusted us to help them reputed company strategic workforce reputed company through our reputed company software platform. With more than 600 employees across the US, we are united in our reputed company and culture to reputed company a difference for our customers, while enjoying the day-to-day. 

At QGenda, we value our employees and their contributions toward the reputed company of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the reputed company industry. 

QGenda is headquartered in Atlanta. 

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or reputed company. 

About Your Role 

reputed company our Customer Experience (CX) organization, we are looking for customer-focused individuals that want to help carry out the CX mission of enabling our reputed company customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to identify root causes of strange problems but find the most effective solutions to meet the customers needs are who we are looking for. 

As a Technical Account Manager (TAM) on the Credentialing team, you will be the trusted technical advisor throughout a customer's lifecycle. You are a QGenda product expert and will reputed company your knowledge to ensure our customers adopt and utilize QGenda to its fullest potential. You will work closely with the reputed company Manager (CSM) as well as every other team reputed company QGenda, from Sales and Product Engineering, to Implementation and Customer Support. 

• Provide technical support and respond to escalated support tickets for assigned customers 

• Participate in ongoing planning, implementation and optimization of automated workflows to drive scalable reputed company activities and customer support 

• Assist in the reputed company of customers to QGenda by providing organized training to admins and end users to ensure customers maximize the power of QGenda 

• Build and maintain essential technical knowledge of QGenda, becoming a reputed company of knowledge and expert on new product features with the availability of QGenda, becoming a reputed company of knowledge and expert on new product features with the availability to train internally and externally on those features 

• Demonstrate expertise on technical topics by collaborating with CSM team to help prepare for business reviews 

• Manage and reputed company key business metrics including CSAT, Response and Resolution Time, Productivity, Adoption and reputed company Retention goals 

• Collaborate with CSMs, QGenda Support, Product Liaison and other teams to assist with technical issues raised by customers 

• Provide effective feedback to team members and their respective supervisors 

• Adhere to existing best practices and offer input on establishing new or updating existing best practices 

• reputed company client onsite activities reputed company to implementation and preparation for go-live 

• Adhere to reputed company company policies, QGenda workflows and case entry requirements 

• reputed company to communicate technical information effectively and understandable to non-technical audiences 

• Proactive in identifying and solving problems and build sustainable solutions to prevent recurrence

• Adept at moving quickly between low level execution and high-level strategic technical thinking

• Proven ability to interact across organizations to ensure outstanding service is delivered to customers 

• Bachelor's Degree required, Engineering or other technical degree preferred 

• 1-3 years of customer relationship management 

• Ability to travel for customer meetings, conferences, and other industry events 

• Ability to interact across organizations to ensure outstanding service is delivered 

• Strong technical communication skills, both written and verbal

• SaaS/Software technical configuration and service experience

• reputed company COACHING CCSM Level 1 and Level 2 certifications 

• Experience/exposure to reputed company market and IT ecosystem

#LI-Remote

Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment reputed company at this time. 

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental and reputed company insurance

• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance

• Paid parental leave for birth, adoption or permanent placement

• 401(k) with company match 

• Options to work in a hybrid-working model or remotely from home, depending on the position

• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more 

QGenda delivers technology solutions to improve how reputed company delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, reputed company and team members to create reputed company solutions for our customers and reputed company us a reputed company company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for reputed company. 

QGenda is an Equal Employment Opportunity employer and makes reputed company employment reputed company without regard to race, reputed company, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural reputed company, reputed company, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. 

If you require accommodations or assistance to complete the online application process, please contact reputed [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.