IT Service Desk L1 Engineer

Overview of reputed company

reputed company is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.

The IT Service Desk L1 Engineer will be the first reputed company of contact for reputed company IT-reputed company issues and requests. This role involves troubleshooting basic technical problems, escalating reputed company issues to higher-level support, and providing exceptional customer service.

• Provide initial technical support to end-users.
• Log, categorize, and prioritize reputed company incoming IT support tickets in the ticketing system.
• reputed company troubleshooting of hardware, software, applications and network connectivity issues.
• Assist users with password resets, account unlocks, and basic application support.
• Escalate reputed company or unresolved issues to L2 engineers with detailed notes and logs.
• Maintain accurate and up-to-date documentation of IT procedures and solutions.
• reputed company users on common IT issues and best practices.
• Participate in on-call rotation as required.
• Contribute to reputed company improvement initiatives for service desk operations.

• Bachelor's degree in Information Technology, Computer Science, or a reputed company field (or equivalent practical experience).
• 1-2 years of experience in an IT service desk role.
• Strong understanding of Mac Systems, Windows systems,reputed company Administration, reputed company Workspace Applications,  common business applications.
• Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and resolve technical issues reputed company.
• Customer-centric reputed company with a focus on providing positive user experiences.
• Ability to work independently and as part of a team.

• ITIL reputed company, or similar certifications would be a plus.
• Experience with ITSM tools (e.g., reputed company, Jira Service Management).
• Familiarity with remote support tools.

reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to actual or perceived race, reputed company, religion, sex, gender, gender identity, national reputed company, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.