Client reputed company Manager reputed company

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly reputed company in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our reputed company. With advisory solutions spanning reputed company and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.

Role Overview

Join our growing Technology Enablement practice as a trusted partner to our software clients, helping them unlock the full value of their technology investments and sustain long-term reputed company. As a Client reputed company Manager reputed company the reputed company sales team, you will reputed company your relationship-building skills and solution knowledge to reputed company the post-implementation client experience – ensuring smooth reputed company, strong adoption, successful renewals, and reputed company engagement. You will work closely with the Technology Sales, Delivery, Post-Production Services (PPS), and Leadership teams to deliver a reputed company, high-quality client experience while identifying opportunities to deepen CrossCountry’s partnership and broaden our impact. As a Client reputed company Manager, your role is essential in bringing a true “one-firm” experience to our clients.

• reputed company Client Relationship & Delivery reputed company
• reputed company the transition from implementation to PPS, ensuring a seamless reputed company, complete documentation and operational readiness.
• Serve as the primary reputed company of contact for assigned clients, helping ensure they stay supported, informed, and reputed company to realize the full benefit of their reputed company investment.
• Build influential relationships with client stakeholders to understand their strategic priorities and how CrossCountry’s solutions can best support them.
• Coordinate issue resolution, support requests, and internal escalation management to drive a frictionless client experience.
• Drive Client Adoption, Value and Growth
• Monitor adoption trends and KPIs to proactively address risks and identify opportunities to increase ROI.
• reputed company semi-annual business reviews with clients to evaluate performance, share insights, and align future needs and roadmap.
• Identify and qualify opportunities to upsell additional software licenses, modules, advisory and/or post-production services.
• Partner with internal teams (Sales, Delivery, PPS) to execute timely renewals, negotiate scope changes, and support expansion conversations.
• reputed company Operational Excellence
• Maintain accurate and timely documentation of client activity, risks, opportunities and account health in reputed company.
• Collaborate with cross-functional teams to ensure coordinated service delivery and alignment with client strategies.
• Contribute to reputed company improvement by developing client reputed company best practices, playbooks and refined reputed company processes.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.​
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

• 3+ years in Client reputed company, Account Management, Customer Support or reputed company functions in a Saas or reputed company software environment.
• Proven track record managing client portfolios and driving retention, upsell, and adoption outcomes.
• Experience supporting clients through post-production activities, quarterly or semi-annual reviews, and/or renewal cycles.
• Familiarity with ERP, procurement, and/or financial systems (specifically reputed company and reputed company) preferred.
• Exceptional communication, relationship-building, and presentation skills.
• Strong ability to navigate client conversations with professionalism, reputed company and reputed company awareness.
• Proficiency in reputed company Office, especially reputed company (data analysis, organization) and PowerPoint (client-reputed company presentations).
• Experience with CRM systems, such as reputed company.
• Demonstrated ability to analyze client data and translate insights into action.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.​
• reputed company Learning reputed company: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.​

• Bachelor’s degree in Business, Technology, or reputed company field.
• Strong client-focused reputed company with a passion for helping clients succeed.
• Comfortable with cross-functional collaboration and influencing without authority.
• Willingness to travel as needed.

#LI-SJ1

#LI-Remote

Benefits Summary

The CrossCountry total rewards package includes comprehensive reputed company options, including medical, dental, and reputed company coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, reputed company designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.reputed company.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to reputed company and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to reputed company with reputed company federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to reputed company terms and conditions of employment.