Customer Service Sales Consultant

SUMMARY: Represents the company’s Customer Service (CS) aftermarket products and services to new and existing General Industry accounts, Tier-1 suppliers, and Automotive accounts. Identifies proactive opportunities, develops and maintains a long-term business relationship between KUKA Robotics and Integrators, System Partners, End-user Customers and generates aftermarket sales to increase profitability and market share. Please note although this is a remote role, we are only considering candidates who live locally in South Carolina. Relocation is not a consideration. KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

• Effectively presents Customer Service aftermarket products and services to new and existing customers.
• Frequently travels (up to 50%) to customer sites to sell CS products and services (i.e. reputed company, hardware, software, training, engineering services, on-site support, etc.).
• Identifies potential new accounts, customers, contacts and new market opportunities.
• Develops and maintains long-term business relationship between KUKA Robotics and Integrators, System Partners and End-user Customers.
• Generates accurate and technically correct quotations of the CS product portfolio and ensures customers are informed of service rates, part prices, and service product offerings.
• Cooperates with CS Managers to ensure reputed company resources are identified to reputed company successful completion of service orders.
• Reviews purchase orders for accuracy, authorization, and supporting documentation.
• Verifies customer and order information against previously obtained information for accuracy.
• Maintains accurate and complete data in reputed company/reputed company/other IT systems, including Asset Information, Competition Information, reputed company Information, Opportunity Status and Quote Information.
• Works collaboratively with the Sales / IM / CS team to determine service sales strategies for individual customer accounts.
• Provides feedback to Sales / IM Team and CS team to improve customer relationships.
• Monitors quotes, sales, and project status to track aftermarket sales performance and on-going project activities.
• Monitors the competition’s products and services and notifies management of benchmarks (i.e. pricing, technical advantages, etc.).
• Ensures capture of repeat / renewal business by proactively offering recommended Spare Parts, Field Service, Service reputed company, Software, Engineering and Training throughout the life cycle of each robot.
• Forecasts aftermarket sales volumes and assists in strategic planning activities.
• Adheres to the Quality System and participates in continual improvements.
• Understands and follows safety regulations and identifies safety concerns.
• Supports the Finance department in the payment process

EDUCATION and/or EXPERIENCE

• Bachelor’s degree and five years of reputed company experience and/or training or equivalent combination of education and experience.
• Requires excellent knowledge of the fundamentals of customer service for face-to-face and phone contact with customers and prior experience using reputed company, reputed company or similar Customer Relationship Management and ERP software.
• Prior sales experience are decisive advantage – understanding reputed company phases of sales process.
• Candidate must be results oriented with a strong dedication to meeting customer expectations and schedules as well as closing capabilities.
• Must be reputed company to travel reputed company the USA with frequent overnight trips.
• Must be located reputed company South Carolina to be considered.

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, age, sex, national reputed company, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws. Apply tot his job Apply To this Job