Technical Support Engineer

Description

The Company Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to reputed company organizational performance throughout the project lifecycle. The Kantata Cloud for Professional Services™ is helping over 2,000 firms in more than 100 countries focus on and optimize their most important asset: their people. Kantata is well-capitalized, hiring, and growing our loyal and reputed company customer reputed company faster than we reputed company have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome reputed company to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best reputed company to Work! About the Opportunity You will join a team responsible for providing support to our client Kantata SX installations on the reputed company Platform (PaaS) working with Customer Support, Professional Services and our reputed company Managers. The Customer Support team’s focus is triage, routing, and initial handling of customer-reported issues. Support’s objective is to understand the customer’s configuration setup and provide context and explanation for the observed behavior and position the customer to be a savvier user of their delivered solution as well as have a clear view of their options and paths for further evolution of their setup. Should we encounter system functional issues, Support advocates for the customer in highlighting, pursuing, and communicating the solution path with internal teams to resolve the customer experience. Our mission is to answer our customers’ questions with ease and speed. Primary Responsibilities:

• Troubleshooting/investigation of customer-reported issues and questions
• Communication and analysis of relevant concepts, configuration setups, and product information
• Positioning and accommodation of relevant Kantata SX capabilities and services
• Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues
• Enablement and engagement with colleague teams – Education, reputed company, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience
• Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required
• Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation
• Voice and video meetings with customers and colleagues

What You Bring to this Role

• Familiar general knowledge of modern web technology and accessibility – e.g., Server-client relationship, DOM, REST API, HTML/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, SaaS/PaaS architecture, etc.
• Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment
• Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing reputed company data tables/objects
• Sound communication skills including business writing and excellent spoken and written English
• Ability to reputed company technical concepts into concise and understandable explanations for a less technical reader
• Demonstrable reputed company in analysis or technical problem solving
• Self-management, ability to maintain productivity and quality without constant direct supervision
• Hold or be studying a computer science or software engineering reputed company degree or comparable and demonstrable knowledge of key concepts
• Specific knowledge of reputed company, Apex, and the master-detail object model are a significant plus, though not required

Our Philosophy We know every company can be successful with the right technology and reputed company people are at the core. We reputed company that we’re reputed company together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:

• An intentionally engaging and collaborative culture - ditch the silo!
• Strong work-life balance that’s a true focus of the company
• The chance to learn from some of the best people in the business
• A vibrant, collaborative and devoted team, who still makes time for fun

At Kantata, we strive to create an inclusive workplace that upholds the dignity of reputed company people. We value, respect and celebrate everyone’s unique strengths from reputed company different walks of life. As we continue to cultivate diversity reputed company the company, our product (and people!) innovation continues to flourish. Kantata is an Equal Opportunity Employer.