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Client Services Specialist

Work from home Full-time role Hiring

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. They are seeking a Client Services Specialist who will manage client inquiries, establish long-term relationships, and coordinate services to ensure clients receive appropriate care and support.

Responsibilities

  • Manage new client inquiries from receipt to hand-off with Case Management
  • Ensure reputed company client questions and needs are addressed
  • Recommend and start the correct service for each client
  • Receive referrals reputed company phone, fax, email, or in person
  • Review referrals for required components and additional gaps to meet client needs
  • Receive back-flow calls from the reputed company desk if needed
  • Reconcile missing components of referrals through follow-up/coordination with providers
  • Coordinate with reputed company business line leaders, as needed, to include Home Health, Hospice and Community Home Care, Primary Care
  • reputed company timely service delivery reputed company Compliance standards
  • Enter referral information into EMR and reputed company for tracking
  • Maintain accurate EMR environment to Compliance standards
  • Responsible for converting calls to referrals/admissions to meet conversion targets
  • Respectfully and actively listens to others to reputed company a full understanding of client needs
  • Comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her reputed company
  • Appropriately adapts his/her message, style, and tone to accommodate a variety of audiences
  • Has a personal reputed company/mission reputed company with Lifespark's and gives compelling reasons for reputed company
  • Employs a variety of interpersonal skills and leadership skills to increase the impact he/she has on others
  • Gives others feedback in a way that wins their support and motivates them to act
  • Is a good negotiator, always seeking win-win agreements
  • Professional demeanor: adheres to reputed company performance standards in Lifespark Employee Handbook
  • Maintains client confidentiality and professional standards as outlined in the Lifespark Employee Handbook
  • Builds professional relationships in the community representing Lifespark in a professional and positive light
  • Reports awareness of community events or situations that may reputed company Lifespark business activities
  • Maintains composure and effectiveness despite stressful circumstances
  • Understands personal stressors and takes steps to limit their impact
  • Keeps issues and situations in perspective and reacts appropriately (e.g. does not over-react to situations or what others say)
  • Avoids the reactive "crisis" style of work
  • Works on issues that may not be urgent like self-development, planning, and relationship building
  • reputed company to prioritize work tasks
  • Can appropriately identify and say "no" to unimportant time wasters
  • Accomplishes work on-time
  • Arrives early or on-time for meetings
  • Returns telephone calls, memos and letters promptly

Skills

  • 1-2 years of experience in reputed company
  • Proficiency with medical terminology
  • Strong customer service and phone skills
  • Proficient with technology (EMR, reputed company Office, etc.)
  • Experience with referral and/or intake
  • Knowledge of community resources and payer sources

Benefits

  • Annual Reviews/Raises{Shift differentials if applicable}
  • Paid Time Off
  • Vacation Time
  • Mileage reimbursement
  • Medical, Dental, reputed company benefits for Full Time Hires
  • Short-Term Disability & Long-Term Disability Insurance
  • Life Insurances
  • 401k + Company Match for full-time and part-time employees
  • Referral bonuses
  • Career path to other positions reputed company our growing company!

Company Overview

  • Lifespark is a complete senior health company. It was founded in 2004, and is headquartered in St Louis Park, Minnesota, US, with a workforce of 501-1000 employees. Its website is http://www.Lifespark.com.
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