[Remote] Operations Analyst – Service Management Operations

Note: The job is a remote job and is open to candidates in USA. RTX, the world's largest aerospace and defense company, is seeking an Operations Analyst – Service Management Operations to support key operational activities within the DT organization. This early-career role involves coordination, analysis, reporting, and administrative support across budgeting, compliance, vendor management, and performance reporting activities.

Responsibilities

• Support the coordination and execution of organizational meetings, operating cadences, governance reviews, and leadership activities
• Maintain operational documentation, procedures, team resources, and organizational records
• Track action items, decisions, and commitments to ensure timely follow-through
• Assist with process improvement initiatives by identifying inefficiencies and recommending opportunities to streamline work
• Support organizational change efforts by helping teams adopt new processes, tools, and operational practices
• Assist with budget planning, forecasting, and expense tracking activities
• Maintain budget trackers, financial reports, and supporting documentation
• Support monthly and quarterly financial reviews by collecting and validating financial data
• Help monitor spending trends and identify potential budget risks or variances
• Support the coordination of audit, risk, compliance, and governance activities
• Maintain compliance documentation, evidence repositories, and audit records
• Track remediation actions, risk mitigation activities, and governance commitments to completion
• Assist with business continuity planning exercises and operational readiness activities
• Help ensure required controls, documentation, and reporting obligations are completed on schedule
• Support vendor onboarding, invoice processing, and contract administration
• Maintain vendor records and performance tracking documentation
• Assist with vendor performance reviews and preparation of governance materials
• Coordinate with procurement, sourcing, finance, and legal teams to support vendor management processes
• Track vendor deliverables, contract milestones, and operational commitments
• Collect, validate, and organize operational performance data from multiple sources
• Develop and maintain reports, dashboards, scorecards, and presentation materials
• Monitor data quality and ensure reporting is accurate, timely, and consistent
• Analyze trends and summarize findings to support leadership decision-making
• Assist in preparing operational reviews, governance presentations, and executive reporting materials

Skills

• Bachelor's degree in Business Administration, Management Information Systems, Finance, Operations, Data Analytics, or a related field, or equivalent work experience with 1+ years of experience in operations, business analysis, project coordination, service management, finance, compliance, or a related discipline
• Strong organizational skills with attention to detail and ability to manage multiple priorities with Strong written and verbal communication skills
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Teams
• Ability to work effectively with cross-functional teams and stakeholders
• Analytical mindset with an interest in using data to solve business problems
• Master's degree in Business Administration (MBA) or a related quantitative discipline
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms
• Exposure to financial management, vendor management, compliance, governance, or operational processes
• Familiarity with Service Management, Agile delivery, or Digital Technology organizations
• Experience supporting projects, operational initiatives, or process improvement efforts

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement

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