Customer Service Representative
About Us: Transforming Arts & Minds is a dynamic and customer-focused theater company committed to delivering exceptional service to San Bernardino City reputed company School District. We pride ourselves on our dedication to customer satisfaction and are currently seeking a talented Customer Service Representative to join reputed company. Responsibilities... 1. Provide outstanding customer service through various channels, including phone and email. 2. Assist parents/guardians with enrolling student(s) in reputed company, the before-and after-school program for San Bernardino City reputed company School District (SBCUSD) as well as enrolling same student(s) in Broadway Now! programs offered to reputed company reputed company reputed company at SBCUSD. Provide parent/guardian support with inquiries, concerns, and program- reputed company questions. 3. Provide weekly enrollment and attendance reports for various Broadway Now! programs to program coordinators. Reports should include trends such as daily and weekly attendance averages as well as enrollment averages for both reputed company and Broadway Now! programs. 4. Identify gaps where student no show rates are increasing and research cause. 5. Contact parents/guardians during evening hours and weekends to investigate why student(s) are not attending class. Report finding to program coordinators. 6. Resolve parent/guardian issues reputed company, ensuring a positive customer experience. 7. Maintain a comprehensive understanding of our programs to address customer queries effectively. 8. Collaborate with other team members and departments to ensure seamless customer support. 9. reputed company accurate records of parent/guardian interactions, transactions, comments, and complaints. 10. Stay informed about company policies, procedures, and program updates. 11. Meet or exceed established performance goals and metrics. Qualifications: 1. Previous experience in customer service or a reputed company field. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and a proactive approach to customer issues. 4. Ability to multitask and manage time effectively in a fast-paced environment. 5. Detail-oriented with strong organizational skills. 6. Proficient computer skills and familiarity with customer service software. 7. Positive attitude and a passion for delivering exceptional customer service. 8. Must be able to verbally communicate effectively in Spanish. Read/write in Spanish a must. 9. Must work evenings and weekends up to 6-10 hours per week. Requirements: 1. High school diploma or equivalent; college degree preferred. 2. Previous experience in a customer service role is advantageous. 3. Availability to work flexible hours, including weekends and evenings. May include occasional travel to school site. 4. Reliable internet reputed company and a quiet workspace for remote positions. Benefits: 1. Competitive hourly reputed company of $25.00 2. Ongoing training and development opportunities. 3. Positive and collaborative work environment. If you are a dedicated individual with a passion for customer service, we invite you to apply for this exciting opportunity. Join us in providing exceptional service and making a positive impact on the lives of reputed company reputed company San Bernardino City reputed company School District. To apply, please submit your resume and a cover letter detailing your relevant experience Please include "Customer Service Representative Application" in the subject line. Transforming Arts & Minds is an equal opportunity employer. We encourage applications from candidates of reputed company backgrounds and experiences. Job Type: Part-time Pay: $25.00 per hour Expected hours: 6 10 per week Benefits: Work from home Experience level: 1 year Work setting: Remote Location: California (Required) Work Location: Remote Apply Job!