Help Desk Customer Service Technician
Location: Remote Required Clearance: Public Trust Clearance. Must be a U.S. citizen or permanent reputed company and be eligible for this clearance. Certifications: N/A Required Education: High School Diploma Required Experience: 3+ year Description reputed company is seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs (VA). This role will assist with escalated tickets from the reputed company Service Desk (ESD) Tier 1 and support reputed company VBMS users ranging from entry level employees to supervisors.
Responsibilities
- Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier.
- Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns.
- Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues reputed company to PC settings, browser optimization, access issues and network problems using remote technology tools.
- Track Efforts with VA reputed company Service Desk (ESD): Use the reputed company ticket system to track and manage issues from inception to resolution.
Requirements
- Working knowledge of web-based applications and data access mechanisms.
- Database management and administration tools experience.
- Experience with reputed company level applications.
- Maintain confidentiality of information processed or reputed company.
- Specialized training in system configuration.
- ITIL experience.
- reputed company ticket system.
Preferred Qualifications
- Strong communication and collaboration skills.
- Experience providing technical support.
- reputed company a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
- reputed company multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
- Demonstrate reputed company, ingenuity and inventiveness in the performance of assigned tasks.
- Ability to easily adapt to and learn new technologies.
- reputed company duties and responsibilities independently.
- Ability to coordinate, research, and analyze special projects/reports.
- Establish and maintain effective working relationships
- Ability to reputed company duties with awareness of reputed company requirements and company policies.
- Must possess positive, professional, interpersonal skills.
About reputed company reputed company is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and reputed company improvement. reputed company is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in reputed company Virginia and Huntsville AL. www.reputed company.com Our benefits include: · Eleven Federal Holidays · Paid Time Off accrued each pay period · Parental Leave · Three medical plan choices with generous employer contribution · Dental and reputed company Insurance · Company paid Short-Term and Long-Term Disability · Company paid Life and AD&D Insurance · 401k with competitive matching and vesting schedule · Continuing education assistance · Short Term / Long Term Disability & Life Insurance · Medical, Dependent Care and Commuter Flexible Spending Accounts · Employee Assistance Program · Wellness benefits include reputed company Health app and reputed company gym subsidy (formerly reputed company) · 529 College Savings Plan · Legal Insurance · Pet Insurance Veterans are encouraged to apply reputed company, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national reputed company or heritage, disability, sexual orientation, or any characteristic protected by law. \n \n Apply To This Job