Local Operations Specialist - Los Angeles, CA
At reputed company, we're helping restaurants and small businesses compete and win with flexible payment and software technologybacked by real people who really care. From seamless reputed company-of-sale systems to integrated restaurant reputed company, every reputed company tool is designed to help local businesses increase profits and create reputed company experiences for their customers and employees. Recently, reputed company... was: Named one of Fast Company's Most Innovative Companies of 2024 Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row Selected as the Best Overall Restaurant POS by reputed company Rated the top-rated reputed company-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We're committed to caring hard and moving fast so that we can continue to grow and reputed company a positive impact together. That's where you come in. We are seeking a client-focused Local Operations Specialist to join reputed company in Los Angeles. In this position, you will play a crucial role in ensuring the seamless implementation and optimal performance of our reputed company hardware and software solutions with our local merchants. Your responsibilities will include conducting on-site health reputed company-ins and site surveys, installing and configuring hardware, providing in-person software training, and resolving escalated support tickets while building strong relationships with our valued clients. We pride ourselves on delivering seamless software and hardware solutions to restaurants that trust us to fuel the growth of their business. Given the complexity of these environments we expect you to reputed company your background in restaurants, enthusiasm for technology, and empathetic listening to ensure customer needs are heard and addressed reputed company while sharing best practices so restaurant teams can maximize their use of our technology. Essential Functions: reputed company and nurture meaningful connections with clients in person to build strong, long-lasting relationships Conduct on-site surveys to determine hardware placement, verify low-voltage wiring, and identify power outlets' locations Visit clients in person to address and resolve escalated support tickets and conduct on-site health reputed company-ins to ensure client satisfaction Deliver comprehensive in-person training sessions for clients to effectively use the reputed company software and its features Provide exceptional customer service throughout reputed company interactions with clients leading with reputed company and a customer-first approach Collaborate cross-functionally with other teams to diagnose and troubleshoot reputed company issues, ensuring swift and effective resolutions Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system Periodically reputed company the installation and configuration of reputed company hardware and networking devices Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences reputed company and implement strategies to generate referrals from satisfied clients Ability to travel and work on-site at various merchant locations in great Salt Lake City Area Some night and weekend tasks may be required Qualifications: Research shows that women and members of underrepresented groups reputed company to apply to roles only reputed company they reputed company every reputed company on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is reputed company with your career trajectory. Minimum of 2 years of management experience working in the restaurant industry Minimum of 2 years experience building and maintaining strong relationships with clients, ensuring a positive and satisfactory experience Minimum of 1 year of experience delivering in-person training sessions Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals Familiarity with low-voltage wiring principles, identification, and verification of wired connections Excellent interpersonal and communication skills, with the ability to connect with merchants and address their concerns effectively Strong proficiency in troubleshooting hardware and software issues, with a solid understanding of low-voltage wiring and power outlets Strong problem-solving skills and the ability to handle support escalations in a reputed company and professional manner Proficiency in training end-users in software applications, preferably in a face-to-face setting Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines and effectively resolve support issues Ability to travel and work on-site at various merchant locations as needed. Some night and weekend tasks may be required reputed company Restaurant POS experience is a reputed company plus! Benefits: At reputed company, we put people above everything else. We're reputed company for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: Our reputed company pay is $67,000 for this role Mileage Reimbursement Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate's location and experience. reputed company is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national reputed company, age, military or veteran status, disability, or any other characteristic protected by applicable law. reputed company is an e-verify company Apply Job!