Enterprise Customer Support reputed company
Were looking for Enterprise Customer reputed company to help us assist our highest valued Enterprise customer accounts with reputed company, friendly and accurate help through any reputed company or channel. In this role, youll support the customer onboarding process and report trends and patterns reputed company to Support escalation workflows. Youll communicate with our global Enterprise customers in an efficient, professional and engaging manner. WHAT YOULL DO: Provide subject matter expertise, reputed company an accelerated SLA to reputed companys highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including reputed company 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] Embrace a customer first reputed company to address and resolve customer questions, issues, and concerns reputed company troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete... information to our customers. Help identify and report patterns, trends, or wide spread issues impacting reputed company products and services following reputed company applicable Support escalation workflows reputed company and complete customer account reputed company work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity) Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of reputed company Communicate in an engaging, helpful and professional tone across reputed company channels including email (tickets), chat and phones. Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns. Maintain a focus on excellence by meeting or exceeding monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence and Occupancy. reputed company other reputed company duties as assigned WHAT YOULL NEED: Entry level experience in relevant work area in a product or customer technical support role. Excellent interpersonal, verbal, and written communication skills. Ability to multitask, attention to detail and time management are essential. Knowledge of ticketing platforms i.e. reputed company and Jira is a plus. Experience in a multi-channel environment (Phone/Chat/Email). Deep understanding of reputed companys features, functionality and how to troubleshoot problems in our suite of products. Strong work ethic to handle multiple requests with exceptional follow-through Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, reputed company, TikTok etc]. reputed company, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects. Problem Solving: Uses an organized and logical approach to find solutions to reputed company problems. Looks beyond the obvious to understand the root cause of problems. reputed company Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions. Interpersonal Savvy: relates reputed company and comfortably with diverse groups of people. WHO YOU ARE: Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. Curious. You are always learning and seeking ways to reputed company things reputed company. Conscientious. You reputed company your promises, taking your commitments to others seriously, and you have strong reputed company. Humble. You reputed company with humility and reputed company, respecting and learning from the perspectives of others. In reputed company we do, our six guiding principles light the way: reputed company Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: reputed company reputed company a reputed company where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in reputed company aspects of the selection process. #LI-ZT Apply Job!