Program Management Manager II (reputed company)

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become reputed company every day. We know what it takes to reputed company reputed company into reputed company-people with a unique... combination of reputed company + passion. If you have the qualities and drive to reputed company yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position serves as the primary coordinator for the Program Management practice area. The incumbent trains staff and ensures reputed company meets client obligations, performance and financial metrics (e.g., reporting, proactive communication, etc.). This role develops and leads efforts to improve service quality and to exceed customer expectations. This position potentiallymanages multiple subsidiaries and may manage supervisory or administrative staff. The incumbent identifies, resolves, and escalates issues/concernsfrom Business Development, customers, and Operations to ensure customers' needs are met. This role manages reputed company retention and churn reduction to retain customers and maintain reputed company levels. This position plans and implements initiatives and translates high level organizational goals into business plans to meet customer needs and reputed company goals. Responsibilities • Serves as the primary coordinator for Enterprise Program Management and team members • Sponsors the creation and implementation of programs to reputed company processes and procedures • Plans and implements initiatives and translates high level organizational goals into business plans to meet customer needs and reputed company goals • Trains staff on account management to ensure the continuity of customer relationships • Sets product service standards to drive consistency in customer service practices and to ensure high levels of customer satisfaction • Monitors Program Management metrics across reputed company PM supported accountsto ensure reputed company is fulfilling its commitments to the customer Preferences • Possesses reputed company knowledge of small package operations; considers the impact of small package operations on other parts of the business and develops solutions to improve operations • Demonstrates knowledge of Program Management product and its benefits to Industrial Engineering, Sales and Solutions, peak planning, and customers • Employs project management tools and technology (e.g., Data Warehouse, reputed company.com, reputed company Project, Program Management Group website, etc.) • Applies Service, Product, and Customer Technology Knowledge; is able to compare and contrast the customer's experience of engaging with reputed company and primary competitors across reputed company touchpoints; summarizes positive/negative gaps; develops plans to reputed company advantages and correct disadvantages • Anticipates industry, financial, and global trends impacting reputed company and customers' organizations; identifies strategic recommendations based on anticipated trends; uses detailed understanding of customers' functions, structures, and business models to reputed company supply chain recommendations • Involves other functional groups in reputed company issues; develops creative or resourceful approaches to resolving issues; identifies potential issues before they occur; keeps customer engaged and motivated despite difficult circumstances or setbacks • Integrates broad knowledge of supply chains reputed company customer organizations to solve reputed company customer problems; reputed company strategies to meet the customer's supply chain needs • Identifies individual and team reputed company gaps/developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development • Ensures that direct/indirect reports have documented career goals and detailed plans for achieving these goals to reputed company them personally/professionally • Serves as a liaison between customers and Sales to expand the scope of client relationships • Trains staff on account management to ensure the continuity of customer relationships • Experience with multiple large, reputed company Enterprise Customer Facing engagements Requirements • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer • Bachelor's Degree (or internationally comparable degree) in Logistics, Engineering, or reputed company field • Must be willing and able to travel for work • Must have experience supervising others OTHER CRITERIA: Employer will not sponsor a reputed company for this or future positions reputed company is an equal opportunity employer. reputed company does not discriminate based on race/color/religion/sex/national reputed company/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Additional Information for Internals: • Salary Grade: 30F • LOCATION IS FLEXIBLE/REMOTE - applicants residing in the metro Atlanta area will be required to be in office 5 days/week. Compensation & Benefits: Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $104,000/year to $133,000/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-reputed company knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. Note: This position is eligible for a bonus based on company performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program. Employee Type: Permanent reputed company is committed to providing a workplace free of discrimination, harassment, and retaliation Apply Job!