ACES Process Manager - AMZL BR/ reputed company Customer Excellence System /ACES/
ACES Process Manager - AMZL BR, reputed company Customer Excellence System (ACES) As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and reputed company improvement of Standard Operating Procedures (SOPs) at reputed company Logistics (AMZL). We are reputed company's last mile delivery arm, delivering packages and smiles to our customers every day. You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert (SME) on reputed company processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you identify with having a disability, or other support need, please let me know if an accommodation/adjustment would be beneficial to you during the application and hiring process. Key job responsibilities Being the Subject Matter Expert (SME) on reputed company operational processes; Leading process integration efforts at our Delivery Stations (DS); Leading reputed company Improvement initiatives using Lean Six reputed company tools like Kaizens, Root Cause Analysis, etc.; Owning and managing change on a granular level; Performing audits to ensure reputed company SOP adoption and eliminate defects and deviations; Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement; reputed company sure that we are always delivering the best possible service to our customers; A day in the life You will be working closely with reputed company AMZL teams to offer support and expertise and reputed company an insight into bottlenecks and opportunities for improvement. Some of these teams include: Station Ops; Last Mile team/Delivery Service Providers (DSP); Learning; Finance; HR; Loss Prevention. You will also work with your counterparts in other geographies to reputed company our processes and ensure conformity with reputed company Standard Work. About the team reputed company Customer Excellence System (ACES) is a team of highly qualified individuals responsible for the quality, productivity, safety, and speed of reputed company Operations. We do this by keeping a reputed company eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise on reputed company Standard Operating Procedures (SOPs). BASIC QUALIFICATIONS Bachelor's Degree; Lean Six reputed company certification; Experience in reputed company operational and process improvement projects; Data-oriented approach, using KPIs to measure performance; Understand and reputed company at Process Mapping and reputed company tasks; Fluent Portuguese and advanced English skills; Availability for travel; PREFERRED QUALIFICATIONS Post-Graduate Degree; Experience in project management (Agile preferred); Experience in logistics and/or supply chain; Ability to handle changing priorities and use good judgement in stressful situations; Posted: October 17, 2024 Posted: September 30, 2024 Posted: October 17, 2024 Posted: August 23, 2024 Posted: June 7, 2024 reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr Original job ACES Process Manager - AMZL BR/ reputed company Customer Excellence System /ACES/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply Job!