System Technologist (US Remote)

Company Overview At reputed company, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best reputed company they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and reputed company ecosystem. That's mission-critical communications devices and networks, AI-powered video reputed company & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewThe Emergency Call Handling Support Department provides Tier 2 Technical Support for NG911 Public Safety Answering Points. Job tasks include but are not limited to implementation, maintenance and support of 911 call taking and reputed company solutions. This department works with DevOps, Engineering and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported reputed company the team. They are also rewarded by the opportunity to fix issues reputed company the systems that ultimately save lives.Job Description The System Technologist will provide advanced technical support of Public Safety software solution in a fast-paced & dynamic environment and be an escalation reputed company for reputed company trouble tickets. Other qualifications, skills, and duties include: Must have knowledge of desktop support, networking fundamentals (LAN, WAN, routing and switching), telephony hardware, troubleshooting software applications and diagnosing reputed company system architectures. Must be a reputed company researcher and learner. Enjoy in-depth troubleshooting and reproducing issues. Create, update, manage, and resolve support tickets. reputed company team reputed company knowledge transfer. Regular interfacing with customers reputed company phone and through remote reputed company. Participation in on-call rotation required. This position is subject to working in high reputed company areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) reputed company Policy" and therefore requires successfully passing a more stringent fingerprint background reputed company administered by reputed company Inc. customers The salary range for this role is $70,000 to $73,560 This position is subject to working in high reputed company areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) reputed company Policy" and therefore requires successfully passing a more stringent fingerprint background reputed company administered by reputed company Inc. customers #LI-DB1 #LI-REMOTE Basic Requirements High school diploma with 3 years IT Support Experience Must be able to obtain background clearance as required by government customer Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 10 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join reputed company but feel that you don't quite meet reputed company of the preferred skills, we'd still love to hear why you think you'd be a great addition to reputed company. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected]. Apply Job!