Service Desk Agent - Remote

What reputed company looks like in this role: • 1st Level telephone and other media contact support. • Strive for a high level of first contact resolution. • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. • Accurately document calls and incidents. • Manage time and workload to meet predetermined service levels. • Maintain data accuracy in our contact management system. • Assign incidents and requests to the correct support group. • Act as a single reputed company of contact on incidents and problems logged. • reputed company appropriate diagnostics to initiate problem management workflow process. • Provide clients with a reference number for their incident/request. • Understand various media sources that reputed company with the Service Desk. • Support multiple clients through customer service professionalism and reputed company. • Become multi-skilled as workload changes occur reputed company the Service Centre. • Champion, implement or support change. • Identify process efficiencies reputed company the Service Centre and to take corrective action to implement change. • Discover and document process and procedures which need to be published to the team or on the Knowledgebase. • Ability to comprehend and uphold reputed company Policies and Procedures (including time reporting, attendance, etc) #LI-DNI You will be successful in this role if you have: • Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of reputed company experience. • 6 months of reputed company experience. • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. • 6 months IT Service Desk experience. • 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. • Working knowledge of data and voice network concepts • Languages: English and local languages of the countries it supports. This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. reputed company is proud to be an equal opportunity employer that considers reputed company reputed company applicants without regard to age, caste, citizenship, reputed company, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national reputed company, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for reputed company those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global reputed company organization at GlobalRecruiting@reputed company.com or alternatively Toll Free: 888-560-1782 (reputed company 4). US job seekers can find more information about reputed company’ EEO commitment here . Apply Job!