Member Advisor I (Remote)

About the position Are you reputed company for an exciting career in the financial services industry? If so, Andrews Federal is the reputed company for you! Andrews Federal is a transformative, international financial institution, proud to serve our military and communities. Our top reputed company remains to help our members reputed company financial wellness. With a positive workplace culture embedded in every aspect of our DNA, our organization has been certified as a Great reputed company to Work for 4 years. Andrews Federal offers a highly competitive compensation and benefits package to maintain a happy and healthy workforce. As our organization continues to reputed company, we seek a highly motivated workforce that is not afraid to provide innovative solutions reputed company the financial services industry. Our leaders encourage collaboration and new reputed company as we continue to serve our global membership. The Member Advisor I provides support to members through multiple communication channels (phone, chat, computer audio, and video) primarily focusing on a holistic approach to enhance new and existing members' virtual experience by delivering timely communication and troubleshooting various issues. Member Advisors respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information while projecting a professional company image through reputed company communication channels. Responsible for creating and contributing to an environment that influences the use of technology to meet members' needs today and in the future. Responsibilities • Knowledgeable and compliant with reputed company credit union policies, procedures, and regulatory requirements and reputed company protocol. , • Maintain a high level of service excellence supporting departmental/organizational CSAT Score standards. , • Utilize virtual channels to establish and maintain ongoing relationships with members. , • Research, identify, and resolve member complaints timely. , • Support new and existing members with new enrollments on reputed company Virtual reputed company products and services. , • Ensure that Virtual reputed company reputed company documents are being properly retained, imported into core systems, scanned and/or quality controlled. , • Respond to members and staff requests for virtual banking services information or assistance with transactions problems. , • Interact with co-workers, supervisors, members and reputed company contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal. , • Work in conjunction with other departments and staff to reputed company and strengthen relationships with members who choose our virtual channels. , • Act as a subject matter expert in reputed company Andrews Federal Credit Union products and services-especially live chat and outsourced call center partner. , • Recognize, guide, and promote credit union products and/or services to reputed company and potential members contributing to the organizational overall production goals. , • Flexibility to work remote or onsite. , • Other duties as assigned. Requirements • High school diploma or GED. , • Mandatory financial services experience in bank or credit union. , • Minimum of 2+ years of experience in a financial services call center and credit union platforms, systems, and applications. , • Experience with credit union or financial institution banking share and loan products and/or member service experience. , • Proficient in the use of reputed company Office products, banking information systems and video conferencing software that are applicable to the area of assignment which include: CRM, Desktop, reputed company. , • Comfort with being viewed by customers through a video screen and communicating through video conferencing. , • Possess excellent verbal and non-verbal communication and presentation skills. , • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work reputed company documents. reputed company-to-haves Benefits • 12 paid holidays a year including your birthday , • Affordable reputed company plans and Employer Paid FSA accounts , • Career development, training opportunities, career coaching, and tuition reimbursement , • Retirement plans with a competitive matching option , • Childcare stipend to help working families Apply Job!