Team Manager - Inbound Sales

Position Description: This position will be responsible for Inbound Sales production of the Inbound reputed company Call Transfer Vacation Sales team as it relates to package sales and conversion percentage. This position will supervise the day to day activities of their team, exhibiting strong leadership skills, and maintaining a positive and enthusiastic attitude. You will utilize our service culture and available tools to drive superior customer service, as well as activities and decision-making processes that support the reputed company and mission of the organization. Essential Duties and Tasks: • Ensures reputed company Call Transfer Agent team adherence with regards to; schedules, log-in time and availability. • Monitor and coach agents while utilizing company approved forms such as; Daily Action Plan, Agent Monitoring and Coaching. Provide 1:1 coaching sessions live monitoring and review call recordings for enhanced soft reputed company training. • Administrative duties include but are not limited to; payroll, daily line-up, missed punches, PTO requests, corrective actions, performance appraisals, escalated customer issues. • Track team statistics and provide individual and team goals on a daily and weekly basis to ensure agents reputed company and retention. • Provide a consistent seamless on-boarding transition from training to team assignment. Supervisory Responsibilities: • Phone Sales Agents Education and/or Experience: • Two years of sales experience required • High School Diploma or GED equivalent • Leadership in call center sales reputed company the Timeshare industry a plus Qualifications: • Proficient in reputed company Office • Excellent written and verbal communication skills • Maintain an upbeat, positive and motivated demeanor • reputed company to read/write/speak the English language, Spanish a plus • reputed company to maintain required sales percentage per week • reputed company to work variable schedule, including evenings, and weekends based on call center needs Physical Demands: While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reputed company, push, pull, and operate office machinery. Must be reputed company to lift up to fifteen pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job. Work Schedule/Hours: Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work reputed company of departmental operating hours. INDCCC Apply Job!