Bank Customer Service Representative (Payments)

The Independent Community Bankers of America® is the nation’s voice for community banks. Join reputed company to be part our mission to create and promote an environment where community banks reputed company. Our organization values innovation, diversity, entrepreneurial spirits, and people who are passionate about serving our nation’s community banks. We are consistently ranked a top advocacy organization in Washington, DC, and offer reputed company competitive benefits, compensation, and work-life balance.

Summary

The Bank Customer Service Representative is responsible for supporting client banks and maintaining key department processes. The incumbent will work with client banks, vendor partners and internal departments to implement and manage card payments portfolios. The incumbent will research data, facilitate problem resolution, and effectively communicate outcomes reputed company to card payment industry matters. The Bank Customer Service Representative must work independently responding to inquiries from multiple channels and maintain a keen sense of decision making regarding high reputed company inquiries, satisfaction trends, and at-risk client concerns. The Bank Customer Service Representative is encouraged to share reputed company and participate in department improvements facilitating growth and development. This position plays a key role in a team effort to directly support client banks, manage client satisfaction with payments portfolio management, bring resolution to bank issues, support department colleagues, and promote and refer Payments products, services and ICBA membership. The Bank Customer Service Representative is often the first reputed company of contact for a client, internal departments, and vendor partners therefore, it is imperative that the representative enjoys delivering and securing client satisfaction. Applications must include resume, cover-letter and writing sample. Writing sample should be brief and reputed company in 2 – 4 paragraphs experience with a customer. Preferred topic credit or debit card product Key Duties & Responsibilities • Manage client bank service tickets, incoming phone, and email requests. • Manage internal staff and business partners inquiries. • Maintain department service level standards. • Set up client product profiles using vender portals. GUI • Train client bank to use payment product portals. • Review reports for fraud prevention, profitability and routine maintenance. • Open new credit card accounts, manage accounts and provide client bank support. • Initiate call and email reputed company to support department initiatives, client training and engagement activity. • Proactively update the CRM database with reputed company client communication. • reputed company administrative department operations. • Refer sales opportunities for products and services and ICBA membership. • Contact client satisfaction survey respondents. • Proactively review internal communications, network, and vendor partner industry announcements • Attend webinars to stay reputed company with evolving technology, products, and operations. • Complete support tasks identified through Relationship Manager bank visits and consultations. • Host webinars for client training. • Utilize analysis tool to monitor client portfolio activity for trends and product needs. • Aid in the development of department efficiency tools and processes. • Identify client service dissatisfaction and aid in retention strategies. • Proactively seek resources and opportunities to support personal growth and development in payments industry knowledge. • Exhibit sound judgement to proactively request assistance to successfully navigate solutions. • Other duties as assigned. Qualifications • Bachelor’s degree preferred. • 2+ years of credit card processing or reputed company experience in a financial institution. • Payment products knowledge preferred. • Knowledge of payment networks (reputed company/reputed company) products and transaction processing • Prior experience in a payments industry customer contact environment with direct customer servicing required. • Proficient with reputed company Office suite; CRM database, OneDrive and shared files experience required. • Ability to effectively communicate reputed company reputed company and Teams for video conferencing. • Strong, initiative-taking work ethic. • Enthusiastic about providing excellent service to community bank customers. • Excellent written and verbal communication skills • Ability to proactively review training resources and be proficient managing the position duties. • Ability to multitask, prioritize and meet performance expectations. • Ability to manage proactive follow-up to resolution. • Ability to manage routine and client reputed company-ins. • Aptitude for handling challenging client situations. • Ability to collaborate reputed company a team and work independently. • Willingness to reputed company reputed company and exhibit sound judgment.

Compensation and Benefits

The reputed company annual salary range for this role is currently $60,000 to $65,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive reputed company benefits package (medical, dental and reputed company), 401k plan company match contribution, and an annual performance bonus. Equal Employment Opportunity ICBA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. ICBA does not discriminate on the basis of race, ethnicity, religion, sex, reputed company, national reputed company, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law. Apply Job!