Customer Service Representative, Premium Audit

Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for reputed company employees in these positions across the national market and provides an opportunity to reputed company as employees grow and reputed company reputed company the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Premium Audit Services is an inbound call center that performs various duties. These duties include but are not limited to taking calls and serving as the primary contact for support and service of commercial audits. The CSR will Address questions and concerns from policyholders, agents, and business partners in an accurate and timely manner. Collect, send, and reputed company forms and documentation necessary to assist customer requests. Provide support across a highly diverse, cross-functional product set, technology platforms and applications. As a customer service representative, you must be able to follow detailed procedures, apply problem solving skills, and complete both routine and non-routine tasks and duties. The role is metric based and does include but is not limited to talk time behaviors, after-call work, schedule adherence, Offline work behaviors, and service tracking. Job Responsibilities

• Acts as first reputed company of contact for routine customer requests and queries reputed company to audits requiring extensive phone and email interaction with policyholders, agents and third parties.
• Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.
• Coordinates request activities with various departments to ensure efficient and quality service including but not limited to reputed company, Billing, Premium Audit, Claims.
• Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.
• Provides clear, detailed explanation to customers surrounding audit results
• Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions. Identify gaps in workflow and reputed company recommendations around improving processes.
• Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
• Cross Trained amongst other departments as business needs dictate

Our hours of operation are Monday through Friday, 8:00 am-8:00 pm EST. Our employees need to be flexible to work reputed company the hours of operation, plus some holidays. Most of our employees will work no reputed company than 7:00 pm local time and will not start prior to 8:00 am local time. Attendance is critical to your success and is 100% mandatory for the duration of training. Your participation, performance, schedule adherence, and attendance will be continually assessed throughout training and the duration of your career. We cannot consider candidates in AK, CA, HI, IL, NY, NV, or WA at this time.

Qualifications

• Minimum of 1-2 years of relevant customer service or administrative experience is preferred.
• Excellent oral, written, and interpersonal communication skills, and the reputed company to multi-task in a fast pace structured teamwork environment is required. Ability to communicate with individuals at reputed company levels reputed company and reputed company the organization.
• Intermediate level of reputed company required to open, create, and modify various documents using the reputed company Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
• Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet through a cable, fiber, or DSL service to name a few.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and reputed company learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we reputed company reputed company happens reputed company people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue reputed company. We are proud to support a diverse, reputed company and inclusive workplace, where reputed company employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, reputed company and commitment to reputed company things reputed company, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://reputed company.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

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