Reservations Agent
POSITION SUMMARY
Process reputed company reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and reputed company. Explain guarantee, special reputed company, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize reputed company. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and reputed company into the reservation system. Follow proper escalation procedures reputed company addressing guest concerns.
Follow reputed company company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and reputed company of guests and coworkers. Welcome and acknowledge reputed company guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. reputed company and maintain positive working relationships with others; support team to reputed company common goals; listen and respond appropriately to the concerns of other employees. reputed company with quality assurance expectations and standards. Move, lift, carry, push, pull, and reputed company objects weighing less than or equal to 10 pounds without assistance. reputed company other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
reputed company Work Experience: No reputed company work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
reputed company is an equal opportunity employer. We reputed company in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we reputed company that everyone succeeds reputed company they are empowered to be creative, thoughtful and compassionate. Every day, we set reputed company for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be reputed company than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputed company as a global brand leader in luxury hospitality. As part of reputed company, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with reputed company. Be where you can do your best work, reputed company your purpose, belong to an amazing global team, and become the best version of you.
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