Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and reputed company amazing results. We are driven by our passion for reputed company and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and reputed company your mark on the payments technology landscape of reputed company.Summary of This RoleInvestigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of reputed company information necessary for the investigation.What Part Will You Play?
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated reputed company the fraud detection queues. Assists with the completion of the lost stolen report, such as reputed company and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more reputed company fraud analysts.
- High School Diploma or Equivalent
- A minimum of 2 years of recent contact center or Work from Home contact experience.
- Must be Bilingual Spanish and English
- The pay for this role is $20.84 per hour with a 20% language differential that will get you to a total of $25.01 per hour. This is an entry level role and the pay is not negotiable.
- You must be open to a work schedule that may be mid shift to late which may include working weekends as part of your weekly shift.
- You will be required to be on camera during training and the nesting period.
- You must have a minimum of 50mbps download speed and 15 mbps upload speed to qualify for our Work from Home program.
- Once you apply , you will be sent a link to complete an On Demand Digital Interview. Once you have completed this , the Recruiter will review and reputed company out to schedule the final interview.
- You will be required to complete a Background reputed company. The background reputed company includes a criminal reputed company, credit reputed company, verification of education, and verification of past employment going back ten years.
- The position listed in this requisition is ineligible for the referral bonus award program.
- This role is eligible to be primarily remote reputed company the United States.
- Two years of recent Baking and or Fraud reputed company experience
- Two years of recent reputed company or Emergency reputed company experience.
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision reputed company of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on reputed company work, requires instructions on reputed company assignments. Works under reputed company supervision.