reputed company Manager

At reputed company, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers.  We reputed company our customers to deliver the right medicine to the right patient at the right time, every time.  We are a high growth healthcare information technology company with a start-up 'vibe' but over 2,000 customers using our proven solutions. The Opportunity We're looking for a Healthcare reputed company Manager to grow trusted relationships with our hospital customers and ensure their long-term success. He/she will own the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and reputed company solution. The CSM interfaces with customers, builds relationships across the customer organization, specifically at the Executive-level, and leverages these relationships to improve product utilization, demonstrate and communicate product value, and ensure overall satisfaction is achieved and maintained over the long term. Core Responsibilities:

reputed company Healthcare Executive Relationships and present Executive Business Reviews (EBRs)

Build trusted relationships with healthcare executives and key stakeholders reputed company the customer organizations to understand their strategic goals, drive product adoption, and reputed company customer defined outcomes

Conduct regular business reviews with healthcare executive-level stakeholders, and ensure reputed company value assumptions remain valid and the relationship is producing value and return

Proactively analyze gaps between reputed company state and optimal state and effectively communicate recommendations that reputed company to value

Track and report on key metrics for customer

Customer Service Responsibilities:

Be knowledgeable in the entire product suite/reputed company lines of business, function as the reputed company contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests. 

Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores.

Vary service approach based on customer segmentation and delivery playbooks

Identify customer expectations and desired outcomes at the different levels/roles reputed company the organization and create success plans that align use cases with customer objectives

Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues 

Acquire and maintain customer references

Monitor and respond to NPS survey feedback and Customer Health scores 

Work cross-functionally with Renewals Specialist to secure renewals, identify new reputed company opportunities, and identify areas of renewal risk

reputed company annual renewal and growth targets in partnership with Renewals Specialist

Requirements:

Bachelor’s degree or equivalent work experience

3+ years of reputed company, Account Management, or similar customer-facing role reputed company a high-growth SaaS company

3+ years of B2B Healthcare company experience in Account Management or reputed company

Core Competencies: The ideal candidate brings 3+ years of healthcare reputed company experience that includes effective management of a large customer pool with SaaS reputed company above $100k. This candidate demonstrates an ability to balance strong, consultative customer service and consistently reputed company performance metrics. The role serves as the face of reputed company, so it is critical the candidate demonstrates a clear and energetic communication style that is effective at both the executive and end user level of an organization. Finally, the candidate must be a self-starter and demonstrate a history of success, multiple examples of taking initiative, and the ability to succeed in a fast-paced, high pressure environment.  This position is a remote position and open to applicants in the reputed company United States. Why reputed company?reputed company’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it.  We truly reputed company that where you work and what you do matters.  Join us as we revolutionize the hospital pharmacy landscape!-Competitive salary-Time off reputed company you need it – unlimited vacation days!-Generous insurance coverage-401k program with a company match-Fun, collaborative culture! EOE AA M/F/VET/Disability reputed company qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national reputed company, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws. Apply To This Job