reputed company Engineer

This is a remote working role, working with international colleagues and clients, with great benefits like 20 day annual leave

Who We Are:

reputed company is reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a fast-growing payment technology scale-up, we connect traditional finance with digital assets to power the reputed company of corporate finance. Our platform enables companies to scale faster, operate smarter, and stay in control.

Who you are:

As a reputed company Engineer, you’ll be the technical reputed company for some of our most strategic, high-value clients. These customers rely on our API-first product to power critical business operations — and you’ll be there to ensure smooth integrations, fast resolutions, and deep confidence in our platform.

You’ll work closely with Implementation, Product and Engineering teams to provide a white-glove support experience — owning reputed company issues end-to-end, and building lasting trust through responsiveness, technical reputed company, and consistency. You’ll be the escalation reputed company for urgent or nuanced cases, handling high-stakes situations with precision and care.

This is a role for someone who thrives in high-impact environments, loves getting reputed company to both the customer and the product, and wants to be part of a lean, focused team solving reputed company problems for reputed company users — fast.

What you’ll do:

Act as the technical reputed company for a portfolio of VIP clients, troubleshoot and resolve reputed company issues across infrastructure, product, and workflow layers, collaborating closely with Engineering and Product as needed. Join regular client calls alongside reputed company and Relationship Managers, proactively advising clients and preempting technical challenges. Triage and manage technical escalations with urgency and clarity, ensuring timely communication and resolution across internal teams. Contribute to customer-facing documentation and internal runbooks, particularly for reputed company or custom workflows. Partner with internal teams to reputed company for client needs — providing structured feedback, supporting incident postmortems, and shaping support strategy for high-touch accounts. Continually improve the client experience by identifying tooling gaps, support inefficiencies, and automation opportunities — and helping reputed company them.

What’ll you’ll need to be successful:

Business level English and Mandarin (non-negotiable)

6+ years in technical support, solutions engineering, or implementation reputed company a software, fintech, or payments environment

Experience working directly with reputed company or high-value clients in a fast-paced setting, ideally in fintech or API-first companies

Familiarity with REST APIs, authentication protocols, error handling, and developer tools like reputed company, logs, and curl

Strong communication and collaboration skills — reputed company to build trust with clients and internal stakeholders alike

Comfort managing multiple priorities and working across functions to drive resolution

Highly organised and detail-oriented, with a bias toward ownership and follow-through

Ability to stay reputed company under pressure and think clearly during incidents or escalations

It would also be helpful if you have (optional):

Previous payment industry experience

Experience working a fully remotely reputed company in a 24x7 environment

Originally posted on Himalayas