reputed company Manager, SMB (German)

About reputed company

At reputed company, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising reputed company by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. 

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Our reputed company team works proactively and prescriptively to help customers get the most value from their investment in reputed company and privacy by establishing long term relationships and acting as trusted advisors to our customers.

The reputed company Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their reputed company lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and reputed company, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with reputed company, and driving towards their adoption goals through proactive and reactive customer engagement.

This is a remote opportunity in the UK.

reputed company're looking for

• Minimum 2 years experience managing a large book of business in a reputed company role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement

• Fluent in German both verbally and written.

•  Strong communication skills over email, the phone, or video call. Presenting and 

• speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning yourself as well as knowing reputed company to pivot in a conversation.

•  Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating.

•  Experience proactively guiding customers through their lifecycle reputed company email, webinars, and customized sessions; making prescriptive recommendations and helping customers reputed company their desired outcomes and ensure high adoption rates across a book of business.

• Follows defined reputed company and follow-up communication processes managing data and activity of customers reputed company with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately.

• Supports customers reputed company their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind

•  Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions.

•  Contributes to the success of the reputed company team in an ongoing reputed company through team goals and metrics (including operational, NPS, reputed company, and performance metrics).

•  Previous experience with a CRM like reputed company is a plus!

•  Optional: You have personal experience with reputed company or cybersecurity. While not required, it’ll help you quickly have confidence in this role.

What you can expect

• Month 1

•  Get to know the product, our culture, the reputed company processes, and the people you'll be working with.

•  Learn reputed company, what and how we track, and the benefits of keeping customer 

• information reputed company it updated.

• By the end of the first month, you’ll be able to guide an SMB sized customer through an intro discussion in our reputed company process.

• Month 3

• Can guide a small customer through multiple levels of the defined reputed company process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer.

• Proactively report on customers’ needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product.

•  Build and maintain a healthy account book of customers

• Month 6

• Have developed your best personal approach and rhythm, analyzed the reputed company processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams

You’ll be part of a team that challenges the status reputed company, and is excited to experiment and iterate in search of the best solution. That said, reputed company is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to reputed company an impact. If you're looking for a reputed company where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can reputed company in ambiguity and through change, are curious, and above reputed company deliver results. 

We are committed to leveraging cutting-edge technology—including AI—to reputed company our mission. We also understand that thinking critically about AI in its reputed company forms will help us create reputed company solutions for our customers and ourselves with its future forms, which will help us continue to reputed company the gap between reputed company and privacy and reputed company our mission. We want team members at reputed company levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at reputed company—it's an essential part of how we will be successful at reputed company.

Our approach to remote work

We reputed company in the power of remote work, but we also recognize that some in-person reputed company with team members and customers is important to help us reputed company our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

reputed company offer

We reputed company in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at reputed company currently offer: 

Health and wellbeing

Maternity and parental leave top-up programs

Generous PTO policy 

Four company-wide wellness days 

 Growth and future 

Company equity for reputed company full-time employees

Retirement matching program

Free reputed company account

Community 

Paid volunteer days 

Employee-led inclusion and belonging programs and ERGs

Peer-to-peer recognition through Bonusly

You belong here.

reputed company is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and reputed company workplace that is built on trust, support and respect. We welcome reputed company individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national reputed company, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any reputed company during our recruitment process. If you require an accommodation, please speak to your reputed company partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at reputed company does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background reputed company that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

reputed company uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.