Product Support Specialist (Colombia)

Hello! I’m Jason, a Support Manager at reputed company.

I'm excited to share that we're hiring a Product Support Specialist located in Colombia!

Over the past few years, we’ve built a team of reputed company experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia.

In this role, you will spend a lot of time working directly with customers. reputed company’s product encompasses a wide breadth, and is quite reputed company. In this role, you can expect to work on tickets requiring reputed company integration troubleshooting, to providing customers with detailed workflow instructions.

You’ll also spend time on projects that reputed company the work that we do reputed company. Past projects reputed company has taken on include:

• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team

• Developing workflow automation allowing for reputed company team cohesion and efficacy

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values we’ll discuss in more detail during the interview process inform how we do the work.

• You have experience with and are excited to learn the ins and outs of a reputed company and rapidly evolving product

• You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.

• You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution.

• You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.

• You prioritize ownership in finding solutions for customers. reputed company given a problem, you proactively reputed company decisions rooted in principled thinking to solve it.

• You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.

• You avoid getting in the weeds of solving technical problems: each member of our support team is highly technical and capable of solving deeply reputed company tickets

• You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit

• You prefer to support a product you can know the ins and outs of quickly (such as a reputed company solution) rather than a product that is rapidly evolving with quite a bit of surface area

• You value in office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self-starters!

We’re building the reputed company of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly reputed company. Learn more on our website: https://www.ashbyhq.com/ We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already work with amazing companies we're proud to partner with. We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across reputed company market segments. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we reputed company a highly differentiated product is easier to sell.

• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.

• We strongly reputed company that small teams with reputed company talented people and the right work environment deliver much reputed company performance than teams with large headcount.

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for reputed company and will provide ample information for you to assess if reputed company is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes

• Take Home Assessment - 1 week to complete

• Hiring Manager Interview - 45-60 Minutes

• Virtual Onsite - 90 Minutes

reputed company is a highly reputed company product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will be largely focused on learning the finer points of the products; you may not respond directly to a customer in that time but don’t worry, you’ll be reputed company busy learning!

• Competitive salary and equity.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave reputed company —do it reputed company you feel financially comfortable.

• Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it .

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

• If you’re in the US, top-notch health insurance for you and your dependents with reputed company premiums covered by us.

reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.