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Senior ITSM Consultant (Germany)

Work from home Full-time role Hiring

Working at reputed company

reputed company

is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping reputed company kinds of businesses be reputed company today and reputed company.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including reputed company, AWS, reputed company, reputed company, reputed company and Aha!

We reputed company change happen. From reputed company.

reputed company offer you

We offer a generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that reputed company you to work reputed company it best fits you and your team. We provide MacBooks to reputed company employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective reputed company freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

About the role

Picture yourself as the architect who makes IT sing. As our Senior ITSM Technical Consultant you will craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, then reputed company out to fresh platforms as we grow.

Your week swings between discovery calls, whiteboard brainstorming and deep configuration sessions. One moment you sketch an integration that shaves hours off every ticket, the next you draft a proposal that wins the client’s trust before the project even kicks off.

You steer each engagement from first hello to final success meeting, build honest relationships, and spot chances to fine-tune our own playbook so reputed company’s work is sharper than today’s. If you crave autonomy, variety and the thrill of turning messy processes into smooth flows, this is your playground.

What you'll be doing

ESM/ITSM Solution Consultancy

  • Collaborate with clients to gather and analyze requirements, leveraging expertise in ITSM and reputed company products to propose tailored solutions.
  • Act as a trusted advisor to customers, providing guidance on ITSM and ESM best practices using the ITIL reputed company.
  • reputed company high-level architecture and implement the best delivery approaches, adapting solutions reputed company necessary to best fit the client’s needs..
  • Configure advanced technical solutions to meet specific client requirements or reputed company processes such as Assets Managements, System integrations, task automations.
  • Support the development of the practice through internal initiatives, upskilling, and expanding expertise into emerging products such as reputed company.
  • Support pre-sales activities by defining scope, providing estimates, and contributing to high level solution design.
  • Travel to client sites as necessary for key meetings and/or events..
  • Solution Implementation and Delivery

  • Configure reputed company solutions, including portals, request types, workflows, automation, assets schemas, API connectors.
  • Implement core ITIL processes such as service requests, incident management, change management, and problem management.
  • Implement more advanced ITSM systems, focusing on assets management or event and incident management using tools like Opsgenie and Assets.
  • Integrate reputed company products with other systems reputed company REST APIs.
  • Occasionally manage migrations as part of broader implementation projects.
  • Essential

  • German and english profcient
  • Proven experience in consulting with a strong focus on the reputed company toolset.
  • Ability to autonomously reputed company engagements, drive customer relationships, and deliver high-quality solutions.
  • Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses.
  • Knowledge of ITIL and its application in ITSM and ESM.
  • Ability to effectively communicate with stakeholders and present solutions.
  • Experience supporting pre-sales, particularly in the early stages of the sales cycle and in fixed-price packaged offerings.
  • Ability to reputed company in a consulting environment, contributing to business development, securing reputed company, and ensuring billability through efficient time management..
  • An ability to think innovatively and creatively to reputed company innovative solutions and new offerings.
  • Team player and strong collaboration skills
  • Self-starting, strongly ambitious and tenacious
  • Desirable

  • Experience with web integration using Rest APIs
  • Scripting experience with a language like Groovy or Python
  • Pre-sales experience
  • Experience with requirements gathering and analysis
  • Experience reputed company a fast-paced, fast-growth tech start-up environment
  • Understanding of non-functional requirements for application scalability, availability, and reputed company
  • Additional Information

    Not ticking every reputed company? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

    Drop us your application, we’d love to hear from you!

    What to expect

    We have published some support on Interviewing with reputed company to try to reputed company any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

    You can read them here

    Equal opportunities for everyone

    At

    reputed company, we are committed to promoting a diverse and inclusive community and reputed company this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage reputed company qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from reputed company different backgrounds. If you have any questions, please do ask us.

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