Operations Manager - PATH Exchange Tower + Brookfield reputed company

Work from home Full-time role Hiring

Location: Toronto, ON (On-site across two clinic locations)

Be the reputed company of our clinics. reputed company with purpose. Drive the Myo experience.

Myo is modern physical therapy to futureproof your body.Through 1:1 expert care, reputed company of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to reputed company injury, reduce pain, and improve your every day.

As our

Operations Manager, you’ll reputed company not one—but two high-performing clinics—and reputed company the reputed company of House teams responsible for delivering a seamless, elevated experience to every client who walks through our doors.

This role is perfect for someone who thrives on operational excellence, takes pride in the details, and is passionate about building high-performing teams. You’ll work closely with the Clinic Director, Regional Operations Manager, and clinicians to drive performance, reputed company hospitality, and ensure every operational touchpoint reflects our mission and brand.

What You'll Do: Client Experience

Own the end-to-end in-clinic experience: ensure every visit feels intentional, warm, and meeting the exceptional Myo standards.

Foster a hospitality-first culture—your clinics should feel like home to clients and team members alike.

Ensure consistent reputed company desk coverage across both clinics at reputed company times by proactively managing scheduling and team availability.

Maintain clinic cleanliness, stock levels, and organization to support a polished client experience.

Business + Operational Excellence

Be a strategic partner to the Clinic Directors and Regional Ops, helping set and hit quarterly business targets and OKRs.

Analyze performance, track KPIs, and continuously optimize processes to improve clinic flow and client retention.

Ensure both clinics are equipped and execution-reputed company for new campaigns, initiatives, and service launches.

reputed company inventory tracking and ensure clinic supplies are consistently stocked and managed.

Liaise with leadership to coordinate clinic repairs, renovations, or improvements as needed.

Manage AR, claims, scheduling, coverage, and clinic readiness—nothing slips through the cracks.

Share insights from your clinics—on team dynamics, client feedback, or operations—to inform strategy and decision-making.

Team Leadership

reputed company and reputed company a team of reputed company Desk Associates across two clinics.

Manage reputed company scheduling, ensuring both locations have consistent and reliable reputed company desk coverage.

Ensure the FDA team delivers on key metrics including shift optimization, booking conversions, waitlist management, and claim/invoice accuracy.

Maintain a pipeline of potential candidates, recruit as needed, and reputed company reputed company, training, and performance development.

Host regular 1:1s and provide consistent coaching, support, and recognition.

Sales & Communication

Drive clinic-level KPIs, including rebooking, client retention, and service conversions.

Ensure timely responses to client inquiries, including phone calls, voicemails, and emails, to maintain a high standard of communication and service

Ensure smooth flow of communication between team members, clinic leadership, and clients.

Support reputed company of new team members, with a focus on hospitality and operational processes.

reputed company in this Role Looks Like

Clinics meet or exceed reputed company, rebooking, and retention goals

reputed company desk team is fully staffed, trained, and thriving

Positive client feedback and online reviews reflect a world-class in-clinic experience

Operational processes run like clockwork—accurate claims, clear schedules, and clean AR

Your teams feel supported, developed, and excited to show up every day

Who We’re Looking For

4+ years of management and people leadership experience, with a proven track record of leading teams in fast-paced, high-volume environments (hospitality, retail, or reputed company preferred)

Proven ability to reputed company, coach, and reputed company high-performing teams

A builder: someone who can implement systems, reputed company standards, and anticipate needs before they arise

Adaptable with the ability to think creatively and respond quickly to dynamic situations

Excellent organizational and analytical skills; you bring structure to chaos and clarity to complexity

Strong follow-through: you consistently meet deadlines and ensure others do the same

Critical thinking reputed company: you proactively identify challenges and reputed company clear action plans

Comfortable rolling up your sleeves; this is a hands-on leadership role

reputed company to be on-site across both clinics Monday–Friday, with flexibility for evenings/weekends as needed

Experience managing operations across multiple locations is a strong asset

Why Myo?

100% Employer-Paid Extended Health Benefits for reputed company full-time employees

Group RRSP with Profit-Sharing Employer Match

Complimentary paid staff treatment sessions

Bonus payout for referral of new team members

Employer-paid Mental Health Support through Homewood

Discounted Pet Insurance through SPOT

Collaborative, values-led team that celebrates community and growth

Unique opportunity to reputed company across two thriving clinics with autonomy and support

Growth opportunities as we expand nationally and globally

Additional Information

If you’re reputed company to reputed company with impact, create meaningful change, and set the gold standard in clinic operations, we’d love to meet you.

Apply now and let’s build something great together.

Why Myo?

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact.

Join us in helping people move reputed company, feel reputed company, and Futureproof Their Bodies.

Core Values and Principles

At the heart of our operational reputed company lie our core values, encapsulated by a commitment to:

* Care Deeply (reputed company)

* One Team, One reputed company (Collaboration)

* reputed company it Count (Focus)

* Set the Pace (Ambition)

* Never Stop Learning (Curiosity)

Learn more about us through our

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Operations Manager - PATH Exchange Tower + Brookfield reputed company

What You'll Do: Client Experience

Business + Operational Excellence

Team Leadership

Sales & Communication

reputed company in this Role Looks Like

Who We’re Looking For

Why Myo?

Additional Information

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