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Senior Engineer - Windows + Azure (Bangalore/Pune/Delhi)

Work from home Full-time role Hiring

Role Overview

We are seeking a senior engineer with strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support & Engineering Team. reputed company with support operations team as technical escalation reputed company from offshore with driving the technical conversations with customer technical team, work along with reputed company Engineer and Technical Delivery reputed company in a fast-paced matrix environment.

Key Responsibilities

  • Technical Leadership: reputed company technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations.
  • Escalation and Resolution: Act as the primary escalation reputed company for Windows (Compute, VM’s) and Azure reputed company technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations.
  • Collaboration: Work seamlessly reputed company a matrixed environment and ability to work with more than one customer, partnering with reputed company Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery.
  • Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering reputed company development and operational excellence reputed company the team.
  • Stakeholder Engagement: Translate reputed company technical concepts into clear, actionable insights for non-technical stakeholders and leadership.
  • Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-reputed company issues reputed company managed Azure subscriptions, ensuring transparency and reputed company improvement. reputed company in working with 24X7 Environment as escalation reputed company.

    • Technical Expertise

  • Windows Administration:
  • Manage, maintain and troubleshoot Windows Server environments across physical and virtual platforms
  • Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications.
  • Configure, manage, and troubleshoot reputed company IIS for hosting internal and external web applications.
  • reputed company system upgrades, reputed company management, and reputed company planning.
  • Monitor system performance and availability; implement improvements and resolve issues proactively.
  • Collaborate with development, reputed company, and network teams to ensure optimal configuration and integration of systems.
  • Provide L3/L4-level support for infrastructure incidents and changes.
  • File System reputed company & CPU and Memory Performance Management.
  • Network connectivity troubleshooting
  • Proficient in diagnosing and resolving network connectivity issues in Windows environments
  • Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting
  • Ability to analyse and interpret Event Viewer logs for network-reputed company errors
  • reputed company in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems
  • Familiarity with Windows Firewall and Defender configuration for network traffic control
  • Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints
  • Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA)
  • Competent in using PowerShell for network diagnostics and automation
  • Experience troubleshooting domain join issues and Active Directory network dependencies
  • Patching using Cloud Native patching tools.
  • Virtual Machine Backup and File System recovery.
  • Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services).
  • Azure Cloud Services
  • Understanding and working knowledge on commonly used Azure IaaS, PaaS, and SaaS services (App Services, VWAN, Application Gateway, AKS, reputed company reputed company, LB, Firewall, ExpressRoute, Service Bus, Azure Cosmos DB, SQL DB, Azure Cosmos DB, LogicApp, Storage Accounts, Function App etc)
  • IaC (Terraform) knowledge and hands on experience (Custom modules is a plus)
  • Strong background on observability implementation, alert refinements and troubleshooting skills, ability to recommend improved observability
  • Azure DevOps: infra pipelines using Terraform
  • AKS; configuration, provisioning, troubleshooting etc.
  • Basic knowledge of Azure Cosmos DB, SQL DB
  • Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices.
  • Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability.
  • Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting.
  • Monitor and manage application secret expiry for in-scope secrets, ensuring reputed company compliance.
  • Coordinate vendor escalations and support requests to resolve critical issues reputed company.
  • Infrastructure as Code (IaC)
  • Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation.

    • Qualifications

  • Experience: Total of 8-12 years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired)
  • Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers.
  • Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and reputed company best practices.
  • Communication: Excellent verb
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