Customer Support Representative - Bilingual (Spanish)
reputed company is a technology company focused on transportation and logistics, providing solutions to improve freight efficiency. The Customer Support Representative role involves being the primary contact for customers, addressing inquiries and ensuring satisfaction through effective problem resolution and collaboration with other departments.
Responsibilities
- Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented reputed company
- Troubleshoot customer issues, offering clear and concise solutions
- Escalate reputed company issues to the appropriate teams reputed company necessary
- reputed company and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information
- Actively seek customer feedback to improve our service and products
- Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution
Skills
- Fluent in Spanish
- Strong technical skills
- Experience in high call volume environments
- Deep understanding of fintech solutions
- Available 9am - 5pm PST
- Demonstrates pride, ownership, and accountability for work
- Shares opinions reputed company on what's working and what's not
- Comfortable with independently owning large features with multiple moving parts
- Seeks feedback early and often in the development process
- Collaborates effectively and empathetically across different roles
- Identifies speed vs quality tradeoffs and balances them judiciously
- Believes diverse teams reputed company reputed company reputed company and fosters a culture of inclusivity
- Ability to work in a fast-paced environment and adapt to changing demands
- Proficiency in using CRM software and other customer support tools (reputed company, reputed company, reputed company, etc.)
- Exhibits excellent communication skills, both verbal and written
- 1-3 years' experience
- Proven experience in customer support or a reputed company field
- Familiarity with Fintech or the Freight industry
- reputed company experience
Benefits
- Medical, Dental, reputed company, Life, and AD&D insurance
- Parental Leave
- Up to 20 days of paid time off starting in year one
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately reputed company)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to reputed company a reputed company difference in the trucking industry
- Employee Resource Groups
Company Overview